Mobile twinnning 1

[Manvinder]

Hi All,

Can anyone please help me to configure setting for Mobile twinning voicemail to go to Avaya voicemail. Whats happening now that When client has her cell phone to twin with office phone and if no-one picks up it goes to her cell phone voicemail. She wants it to go to Office voicemail.

I tried changing the NO answer timing from 15 to 25 sec still no changes. Also call delay under mobility is set to 2 sec. Mobile Answer Guard is at 0 sec which i believe should not matter if cell phone is on.

I know whichever voicemail picks up first it plays that. Is there a way to restrict it to play office voicemail without changing cellular carrier service and turning off Voicemail on Cell phone.

Thank you in advance,

 

[Greybeard191]

changing the no answer time on the IPO side from 15 to 25 seconds will make the issue WORSE, not better.

When the no answer timer expires, the call will go the user VM on the IPO. If you lengthen that timer, the odds of it going to cell VM just went up, not down.

So you have three options:

1. shorten the IPO no answer time to what ever is required to have the IPO VM answer before an unanswered twinned call goes to cellular VM

2. increase the number of rings on the cell to achieve the same thing.

3. increase the mobile dial delay so that mobile dial delay number + time to cellular VM is less than IPO time to now answer. e.g if cell VM picks up in 10 seconds, set mobile dial delay to something between 5-6 to start.

If the cell VM was answering in less than 15 seconds (you did state above that lengthening no answer timer from 15 to 25 seconds did not help, so this WAS an issue at 15 seconds, right?), that means that the cell VM is likely picking up after on 1 or two rings. If this is the case, shortening IPO no answer time to 10 seconds might fix it, or maybe 5 seconds LOL. See my point... if cell time to VM is really short, required IPO no answer time becomes RIDICULOUSLY short.

Most name brand cell services will permit you to change the number of rings to VM. Tell the user to make it 5-6 rings and set the no answer timer on the IPo to 20 seconds. This usually works out pretty well in my experience. Gives you about 5 rings on the IPO side to answer, 3-4 rings on the cellular side, and call will always go to IPO VM.

Mobile dial delay is another option if the number of rings on the cell side absolutely can't be fiddled with... but the fact that you need to use it probably means that the cell user has a very very short time to pick up a call, which should be an issue on its own.

FWIW Mobile answer guard should be set to something other than zero... perhaps 4-5 seconds. Zero equates to mobile answer guard being turned OFF, which is a bad thing. Imagine this. Twinned user boards a flight and puts cell into airplane mode, or their phone just runs out of battery and goes dead. Caller dials user IPO DDI, where does call IMMEDIATELY end up? Cell VM... because the cell VM immediately picked up the call as the cell system knows the user is not reachable. Answer guard says if the call is answered by the twinned device in less than X seconds, disregard the answer and pull the call back (terminate the twinned leg of the call).

GB

 

[intrigrant]

Disable VM on the cell phone.