Mitel SX-200 ICP cannot read Sys ID and hangs with SYSTEM BUSY notification on the phones

[JeanIorio]

We have an old Mitel SX-200 ICP phone system (version 3.1...) and it suddenly crashed. The internal alarm seems to be pointing to an error related to reading the Sys ID. We did not change anything for the last 8 years so is it possible the i-button (watch battery looking device on the motherboard) is suddenly defective and could be replaced to fix the problem. A technician checked our system and cannot solve the problem without upgrading it to version 5 first with no guaranty that Mitel will then offer support to help us fix this. He says everything is booting up properly and the MOC is correct but the system simply cannot read the Sys ID and confirm Licensing rights and Options. Consequently, all phones display the "SYSTEM BUSY" message and none have working lines.

Does anyone have a solution to offer? Is that battery looking device an I-button? Can a new one be purchased and assigned to our company? I don't want to replace a perfectly working system if this is the only thing wrong with it.

 

[kwbMitel]

is it possible the i-button (watch battery looking device on the motherboard) is suddenly defective - Yes

and could be replaced to fix the problem. - if that is the problem - Yes

no guaranty that Mitel will then offer support to help us fix this. - Release 5 is supported - odd statement

system simply cannot read the Sys ID and confirm Licensing rights and Options. - Is it displaying MOSS Alarm?

can a new one be purchased and assigned to our company? - Yes but unsure of timeframes involved






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What's most important is that you realise ... There is no spoon.

 

[JeanIorio]

Thank you for responding quickly.

system simply cannot read the Sys ID and confirm Licensing rights and Options. - Is it displaying MOSS Alarm? I think so.

can a new one be purchased and assigned to our company? - Yes but unsure of timeframes involved. Would Mitel sell it to us and then re-assign the new i-button to our company and allow the Sys ID to be confirmed and assigned to our MOC or do we have to deal with a reseller in partnership with Mitel.

On another note, problem began with a sudden clock and date reset and evolved to a complete "SYSTEM BUSY" state. Whenever we tried to reset the date and time, it would default back to the wrong date (Jan 1, 2070) and start the clock at 00:00. However, the system was functional for a while. Now it is stuck.

Thanks again for any help you can offer.

 

[kwbMitel]

on another note, problem began with a sudden clock and date reset and evolved to a complete "SYSTEM BUSY" state. Whenever we tried to reset the date and time, it would default back to the wrong date (Jan 1, 2070) and start the clock at 00:00.

I've seen this before and it was a motherboard issue requiring system replacement. The site was a hotel and required an accurate clock for wakeup calls.

Would Mitel sell it to us and then re-assign the new i-button to our company and allow the Sys ID to be confirmed and assigned to our MOC or do we have to deal with a reseller in partnership with Mitel.

Mitel typically deals with the "Vendor of Record" and only said vendor has the rights to make the changes you require. The Vendor can be changed and the Vendor can be Mitel if they have a team in your area (Guessing Montreal so probably)

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What's most important is that you realise ... There is no spoon.

 

[JeanIorio]

Thank you once again for your help. If "Vendor of Record" is no longer in business, will Mitel talk to us directly and help us? Also, do you think a defective i-button can be replaced even if we are at software version 3.1?

 

[kwbMitel]

I know people in Ottawa that could help you but I'm uncertain of the logistics of that. You would be best to go to Mitel's Website and search for Vendors in your area

You can get a replacement i-button but based on your earlier mention of clock issues I suspect your motherboard is the cause

Yes, a new I-Button would not need an upgrade but an upgrade may be required for support - Catch-22

Summary, I am not convinced your I-Button is bad, I've never known one to go bad. It can be replaced and if it is bad, that would repair AN issue but not all of your issues. Replacing the i-Button requires access to your Mitel AMC account to relicense the system to the new i-button. If the i-button is the only issue AND you can get a replacement from Mitel AND Mitel will relicense the system and provide the new passcode then you might get your system running soonish.

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What's most important is that you realise ... There is no spoon.

 

[JeanIorio]

Thank you. I will update this thread if there is any further development with local vendor and/or Mitel.

 

[JeanIorio]

After weighing all of the options, we have decided to go with a new phone system from Panasonic. My experience with Mitel has been disappointing to say the least. Why a 12 year old system is not eligible for an update is beyond me especially if it is not required to repair the system. This whole experience makes me wonder if it is not programmed obsolescence from Mitel.

 

[kwbMitel]

From start to finish in this post you have been making assumptions and asking us to advise you based on EXTREMELY limited data.

If you think moving to panasonic will change anything, come back in 12 years and update your post.

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What's most important is that you realise ... There is no spoon.

 

[JeanIorio]

Actually, I did get confirmation from Mitel about my assumptions. They will not provide support unless I upgrade to version 5 but they will not help us upgrade to version 5 as I'm at version 3.1 and they no longer support the system at version 3.1. At least this is what the authorized Montreal Vendor is telling me. Perhaps we could have confirmed a motherboard problem much sooner had they offered to help us without upgrading and this whole thing would have been a lot less painful. Perhaps Panasonic is no better. We shall see.

My comments were not directed at the help I got from this thread. On the contrary, I thought it was very helpful. I just wish Mitel support would have been available through official channels to assist the technician who came 3 times at our office and spent 7 hours trying to help us.

 

[jpruder]

Upgrade to 5 is free on the 200