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Mitel 3300 - Pet Peeves, DCR's, and Wish lists.
- Thread starter kwbMitel
- Start date
- Thread starter
- #2
Updated List as of Oct 21, 2009
High -Ability to setup an analog extension/ONS, with a pre-specified prefix, e.g. 9 for outside line (for say fax machines).
Med -A way to have a visual indication of day/night mode (e.g., you can have a call forwarding key which lights up when active, how about one for 'Night 1')
Med -Call screening on trunks. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way.
Med -Sub-attendant function.
Med – DID translation tables. Possibly the same form as Call screening. Have a form specific to DID translations. Configurable so that conflict dialing is avoided. SX-200 has this.
Med – Have an IP page option (multicast) - not using E2T resources – Same IP Phone limit of members as DNIC - 250
Med – Ability to send Calling Party Name, based on DN much the same as Calling Party Number. Default Name, and tables much like the Calling Party Number table/form.
Med - Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)commentAs Mitel appears to be phasing out opsman, this may become more of an issue. It also doesn't address later closing times on specific days. Need something more like the Business hours for Voicemail.
Low - Have IP page include overhead page (like on the 200icp)
Low - In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so
Low - Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).
Low - A way to be able to deassign the MAC address from the phone. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone.
Low - Web interface to work on other browsers/platforms (e.g. Mac+Safari)
Low - distinctive ring for different keys on a phone
[highlight]New[/highlight] Low - User configuration should have editable fields for Call routing Assignment.
[highlight]New[/highlight] Low - BLF Lamps for 5550 console. Current method for creating BLF’s for 5550 console is difficult to manage. It also uses costly resources (licensing) A method by which a lamp can be enabled via the User Configuration form would be preferable.
[highlight]New[/highlight] Low - Range Programming for System Speed Dial (Range Delete Also)
[highlight]New[/highlight] Unrated - Ability to turn off canned prompts on Embedded Mail such as “You are being transferred to…”
[highlight]New[/highlight] Unrated - Need Ability to play greeting and hangup, either with Rad or with Announcement Type mailbox
Unrated – Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated. comment The market has spoken on the 5240, Mitel sold almost none. 5340 with self labeling keys is here to stay.
Unrated – Trunk and DN status in SNMP
Unrated - Access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems. Being able to export the settings to one big text file would be good. Comment Export to csv is quite good as it is
Unrated - If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (e.g. on the LCD screen)Fisher Need more description, parking calls on multiple keys?. Does Superkey provide the info?
Unrated - The call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment' Comment Sounds like a tech support question
Unrated - an option for call timer on phone display to run minutes: seconds not hours: minutes
Unrated - LCD based PKMs (e.g. 48 key) Self Labeling same as 5340
Unrated - DECT headset/handset for Consoles (Same as SX-200 for 5540 console)
Unrated - Call History key that records all calls ringing the phone (not just the prime DN)
Unrated - Call Park to grab lowest available orbit number (not go from 01 to 99)
Unrated - The ability to pickup a park recall from another phone (can do on 200icp)
Unrated - For Multiple- Multicall appearances(of the same DN) on the same phone, only 1 should flash/ring at a time
Unrated - a way to control SIP debugging, allowing you to decide whether to show debugs for: SIP devices, SIP trunks or both (the current situation)
Unrated - A field-replaceable battery for the cordless handset
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
High -Ability to setup an analog extension/ONS, with a pre-specified prefix, e.g. 9 for outside line (for say fax machines).
Med -A way to have a visual indication of day/night mode (e.g., you can have a call forwarding key which lights up when active, how about one for 'Night 1')
Med -Call screening on trunks. How to block calls from particular numbers. Calling party number based routing, handle calls coming from different area codes in different way.
Med -Sub-attendant function.
Med – DID translation tables. Possibly the same form as Call screening. Have a form specific to DID translations. Configurable so that conflict dialing is avoided. SX-200 has this.
Med – Have an IP page option (multicast) - not using E2T resources – Same IP Phone limit of members as DNIC - 250
Med – Ability to send Calling Party Name, based on DN much the same as Calling Party Number. Default Name, and tables much like the Calling Party Number table/form.
Med - Currently, automatic switching from day/night, doesn't take into account weekends (so you need to manually handle this?)commentAs Mitel appears to be phasing out opsman, this may become more of an issue. It also doesn't address later closing times on specific days. Need something more like the Business hours for Voicemail.
Low - Have IP page include overhead page (like on the 200icp)
Low - In the web interface, show more than 5 lines/phones/etc at a time, if there is space to do so
Low - Ability to display an extension's number on screen (on likes of 5312/5324, the 5330/5340 do it anyway).
Low - A way to be able to deassign the MAC address from the phone. Sometimes it would be nice to be able to return each phone to: USE Super key TO SEND PIN, from the phone.
Low - Web interface to work on other browsers/platforms (e.g. Mac+Safari)
Low - distinctive ring for different keys on a phone
[highlight]New[/highlight] Low - User configuration should have editable fields for Call routing Assignment.
[highlight]New[/highlight] Low - BLF Lamps for 5550 console. Current method for creating BLF’s for 5550 console is difficult to manage. It also uses costly resources (licensing) A method by which a lamp can be enabled via the User Configuration form would be preferable.
[highlight]New[/highlight] Low - Range Programming for System Speed Dial (Range Delete Also)
[highlight]New[/highlight] Unrated - Ability to turn off canned prompts on Embedded Mail such as “You are being transferred to…”
[highlight]New[/highlight] Unrated - Need Ability to play greeting and hangup, either with Rad or with Announcement Type mailbox
Unrated – Return large display phones like 5240 with easy interface. I have lots of complains on 5340 as overcomplicated. comment The market has spoken on the 5240, Mitel sold almost none. 5340 with self labeling keys is here to stay.
Unrated – Trunk and DN status in SNMP
Unrated - Access the configuration as a text file, export it, save it. And then, compare how it was on different dates/between systems. Being able to export the settings to one big text file would be good. Comment Export to csv is quite good as it is
Unrated - If parking multiple calls, on say a 5340, it would be good to show the caller's number beside each button (e.g. on the LCD screen)Fisher Need more description, parking calls on multiple keys?. Does Superkey provide the info?
Unrated - The call history application on the 5330/5340 (full screen), couldn't return calls, as it was missing the 9 prefix (and didn't pay attention to 'Outgoing external call prefix for apps' in 'System Options Assignment' Comment Sounds like a tech support question
Unrated - an option for call timer on phone display to run minutes: seconds not hours: minutes
Unrated - LCD based PKMs (e.g. 48 key) Self Labeling same as 5340
Unrated - DECT headset/handset for Consoles (Same as SX-200 for 5540 console)
Unrated - Call History key that records all calls ringing the phone (not just the prime DN)
Unrated - Call Park to grab lowest available orbit number (not go from 01 to 99)
Unrated - The ability to pickup a park recall from another phone (can do on 200icp)
Unrated - For Multiple- Multicall appearances(of the same DN) on the same phone, only 1 should flash/ring at a time
Unrated - a way to control SIP debugging, allowing you to decide whether to show debugs for: SIP devices, SIP trunks or both (the current situation)
Unrated - A field-replaceable battery for the cordless handset
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
I would like to see the Embedded Page Port on the 3300 be issued an Ext. Number rather than a Zone. So it added to mulitple Page groups. Also a Form for Night Ring 1 and Night Ring 2 groups. So that mulitple Exts. could be all rang at once including the Night Bells.
From what I've been reading others feel the same way, Mitel falls short in dealing with Analog Exts,Night Ring and Paging.
From what I've been reading others feel the same way, Mitel falls short in dealing with Analog Exts,Night Ring and Paging.
- Thread starter
- #4
cdpak - could you elaborate a bit more on what you want the Page port to do?
The following is already in the list:
Low - Have IP page include overhead page (like on the 200icp)
With respect to night ringing, there are already numerous ways this can be accomplished. You need to be more specific on what you have tried and why the 3300 can't do it.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
The following is already in the list:
Low - Have IP page include overhead page (like on the 200icp)
With respect to night ringing, there are already numerous ways this can be accomplished. You need to be more specific on what you have tried and why the 3300 can't do it.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
The embedded page port is assigned to a zone and thus limited to only that Zone or Group. If it were assigned to a Fictious Ext. number (like so many other Mitel applications use, ex. Call Park). Then that Ext. could be assigned to multiple Page Groups. Thanks for the question.
- Thread starter
- #6
cdpak, I believe I understand your request and I think it is covered by the existing request to have Overhead(loudspeaker) page included with Set paging. This would then allow loudspeaker page to be included regardless of the internal zone paged. Your method might be a means to that end but we're not trying solve the issue only create awareness.
If I'm wrong, educate me.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
If I'm wrong, educate me.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #7
I've fanned out links to this discussion to my Mitel Contacts. I've already had significant feedback with respect to the top item. (Direct to ARS).
Anyone else what to play squeaky wheel?
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Anyone else what to play squeaky wheel?
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Mitelpassion
IS-IT--Management
Ability to change ring group to be able to start ringing at the next extension when a new call arrives. Kinda like a Hunt Group set in circular mode as opposed to having it ring at the first programmed extension every single time for a new call
I just posted some thoughts about emergency calls made in clustered environment.
So it is another area which needs to be worked on.
The solution would be dynamic selection of the home element (sort of roaming) for portable phones and softphones. DHCP will direct phones to closest controller and then in clustered environment phones profiles have to migrate among controllers.
So it is another area which needs to be worked on.
The solution would be dynamic selection of the home element (sort of roaming) for portable phones and softphones. DHCP will direct phones to closest controller and then in clustered environment phones profiles have to migrate among controllers.
Canuckvoip
Technical User
I'll squeak.
Who are you hitting up?
Acount Mgr, TAM, or other?
Dave
You can't believe anything you read... unless of course it's this sentence.
Who are you hitting up?
Acount Mgr, TAM, or other?
Dave
You can't believe anything you read... unless of course it's this sentence.
- Thread starter
- #11
CanuckVoip
Mitel TAM and Sales Engineer for Western Canada are already aware.
I've also put feelers thru Bell Canada out East.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Mitel TAM and Sales Engineer for Western Canada are already aware.
I've also put feelers thru Bell Canada out East.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #12
MitelMatt and MitelAvaya:
Regarding the question about # of queues an ACD Agent can belong to. (mentioned in original thread)
In release 9.0
each Agent ID into a maximum of 30 agent skill groups for the MXe Server. This enhancement applies only to the MXe Server. All other 3300 ICP systems allow you to configure each Agent ID into a maximum of eight agent skill groups. The maximum number of Agent IDs remains at 1181.
In Release MCD 4.0
The number of Agent skill groups that an agent can be simultaneously active in increases from 8 to 16 on the 3300 MXe II Controller.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Regarding the question about # of queues an ACD Agent can belong to. (mentioned in original thread)
In release 9.0
each Agent ID into a maximum of 30 agent skill groups for the MXe Server. This enhancement applies only to the MXe Server. All other 3300 ICP systems allow you to configure each Agent ID into a maximum of eight agent skill groups. The maximum number of Agent IDs remains at 1181.
In Release MCD 4.0
The number of Agent skill groups that an agent can be simultaneously active in increases from 8 to 16 on the 3300 MXe II Controller.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #14
New Unrated - Ability to turn off canned prompts on Embedded Mail such as "You are being transferred to..."
This thread covers how to do this, to be able to do this from the voicemail config form would be nice!
Thanks
Kenny
This thread covers how to do this, to be able to do this from the voicemail config form would be nice!
Thanks
Kenny
- Thread starter
- #16
Sorry Kenny, I disagree.
The greeting prompt config is not the same as the transfer prompt.
If I'm wrong you'll have to give the steps on how you can remove the "Your call is being transfered to ..." Prompt
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
The greeting prompt config is not the same as the transfer prompt.
If I'm wrong you'll have to give the steps on how you can remove the "Your call is being transfered to ..." Prompt
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #18
- Thread starter
- #20
NYtalkin, The limits you quote look more like the BLF limit not the Multicall or Key system - Correct?
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
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