MICS & CallPilot issue

[DigitelD]

Customer has a MICS 6.0 and CallPilot that was upgraded to 3.1. The problem is that the AA plays the closed greeting during open business hours. I have checked all settings and cannot find an issue. I have even reset the CallPilot and it will fix the issue for a short time. Has anyone seen this?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[curlycord]

Check all days in schedule under Table.
Possible its corrupted and calls for reinstall.


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curlycord

http://www.curlycord.com

 

[cook1082]

Check the time on the phone system it could be set to PM instead of AM. The CP gets it's time from the phone system.

 

[ironhorse17]

Check the year in the phone system, one time I forgot to set it and all the days where out of wack.

 

[allworxguy]

The business may "closed" in F982 which will force non-business greeting to play all the time.

Someone in the company may be going in and changing the setting for Sh_ts and Giggles. So before you do any resets, check F982.

Marv

http://www.telemarv.ca

 

[DigitelD]

Checked all those things and they are correct. We just recorded 1 greeting for day and night.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[curlycord]

I am convinced it's corruption since a reboot helps for awhile only.







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curlycord

http://www.curlycord.com

 

[DigitelD]

My thoughts too.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[ringbacktone]

Are greetings 1thru 4 recorded? Is 4 the closed buisness recording?
Answers to these questions may help figure this out.