MICS 7.0 w/NAM 4.1 Hacking problem

[guinnessbsc]

Currently a customer of mine had a problem with operator assisted calls to a foreign country yesterday. Apparently from AA I can hit 9 then 0 and get telco operator, but no other numbers can be dialed, how do I block this on my end?

 

[cook1082]

Mke sure the voice mail ports DO NOT have access to the pool.

 

[guinnessbsc]

Ok, I seemed to have fixed (partially) the problem by assigning a restriction filter to refuse any digits and assigned them to all VM extensions. This seems to work most of the time but sometimes I am still able to transfer out to the operator. According to my smdr results, this happens whenever the call is answered by the b2 channel of one of the voicemail ports. I don't think I can even configure these b2 channels. Can I?

 

[fireeater]

yes you can
in maintenance check out the vmail dn's and press the b2 button to find the other dn's then program them the same

_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[guinnessbsc]

I can't enter the digits under terminals and sets.

 

[fireeater]

can you get to the vmail dn and copy to the others

_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[guinnessbsc]

no, its not possible to copy to the b2 channel extension.

 

[guinnessbsc]

Anyone have a copy of the NAM patch files. I can't get them from the nortel web site, and my vendor's tech support is of little help at this time. Any help would be GREATLY appreciated.