MICS 6.1 Hunt Group Silent Monitor

[R6Wraith]

Ok here is what I got....

I have setup a hunt group (707) and added the members accordingly. I have a CP100 on Full AA and passing DTMF (2) to group 707. It rings the phones in the group properly however when a call is engaged I can not get the silent monitor to bring up the option to JOIN. I have the supervisor set, I have silent join turned on, and members are showing up. However, the catch, when I pull up the extension is just stays in IDLE. I have tried the call from a cell phone through the VM and had a member of the hunt group answer it and I can see for example that the extension is on line 1 and talking.

I am sure I am missing something but not to sure what?

As always everyone’s help is greatly appreciated!

 

[bkrike]

Do the lines appear anywhere else besides the hunt group? ( can you see a line appearance on some phone)- the DN's may be answering the call normally (to the system) as opposed to as a hunt group.

 

[R6Wraith]

That's exactly what I figured is happening. Ya, I have the 4 lines on other sets that do not belong to the hunt group. Under hunt group 707 I don't have the lines assigned as well if that helps.

 

[bkrike]

Do you have line appearances on the hunt group phones? Remove the line appearances from the hunt group member phones and it will probably work

 

[R6Wraith]

I will give it a try and let you know ... thanks!

 

[R6Wraith]

Sorry everyone, the client didn't really care that much apparently about the SM since he prefered to have the line appearences instead of the above idea. If I even get another opportunity to take a shot at it I will follow up again.

However, based on what was discussed, that has to be the solution.