MICS 6.1 and A Callpilot DID problems...

[mcrackin]

I have a MICS with 6.1 and a Callpilot. The system is configured with PRI. I have a target line ring at an extension during an extension during the day with answer DN's. I am using ringing service at night. I want to direct the calls do the main greeting at night and during the day have a live operator answer the call's.

The problem is at night I have the target line direct to voicemail but I get the general delivery mailbox not the main greeting assigned. If I direct the target line directly to the CP during the day and not use night serive there is not problem. I get the main greeting. The problem only occurs when using night service. I get the general delivery box.

Any ideass? It sounds like some kind of software problems to me.

Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com

 

[j68maro]

There is not anything wrong with the software. What you need to do is assign the target line in question to a night ring service group and in that group you need to have the Voive Mail dn the only thing that is assgined that group. Providing night Service is turned-on to manual.

 

[lowradiation]

I came across something similar on my latest MICS 6.1, Call Pilot 2.0 install.

They did not want a backup Auto Attendant - they wanted a live person to answer always during the day and a immediate Auto Attendant at night.

From your post I am assuming that you do not have an Auto Attendant answering at all during the day.

Normally I would only have to assign the Voicemail extension in the ring group assigned to the target line - but the calls went to General Delivery

What I did was assign the target line to be answered by table 1 after 12 rings - the receptionist would answer the call before it reached 12.

When night service was turned on the calls would then go to the Auto Attendant table 1, rather than General Mailbox