Hi,
Here's HP's solution, wish me luck!!!
"I understand your concern.
An "Internal Error 2343" message displays on the computer screen when
installing or uninstalling the HP Photo & Imaging software. To resolve
the error message, delete the HP Photo & Imaging installation values
from the Windows registry.
CAUTION: An incorrect registry entry may cause serious system
problems or prevent the computer from starting. Always
backup your registry.
Step 1: Create a backup copy of the registry
1. Click Start and then Run.
2. In the Open field type: regedit
3. In the Registry Editor, select My Computer.
4. With My Computer highlighted, click File, and then
Export.
5. Browse to a storage location that is easy to remember.
6. Under Export Range, select All.
7. Type in a filename. HP suggests naming the file with the current
date, for example: Registry Backup 05-01-03.
8. Click the Save button to save the registry.
Step 2: Remove the HP Photo and Imaging installation values from the
Windows registry
1. Click Start, and then click Run. The Run window will open.
2. In the Open box, type REGEDIT and then click OK. The Registry
Editor window will open.
3. Click the plus (+) next to HKEY_CLASSES_ROOT.
4. Click the plus (+) next to Installer.
5. Click the plus (+) next to Products.
6. Click the first key under Products to highlight it.
7. On the right side of the screen, locate the ProductName line. If
this is the product with the install/uninstall error, press the Del
key on the keyboard to delete the highlighted key on the left side
of the screen. If this is not the product with the error, click
the second key under Products (on the left of the screen) and check
the Product Name. Continue until the key for the proper product
has been identified and deleted.
8. If the error occurred during installation of the Hp Photo & Imaging
software, continue with step 3. If the error occurred during the
uninstall process, skip to step 4.
Step 3: Install the HP Photo & Imaging software
1. Close the Registry Editor and restart the computer.
2. Insert the HP Photo & Imaging software installation CD into the
CD-ROM drive.
3. Follow the instructions on the screen to complete the installation
of the HP Photo & Imaging software.
Step 4: Uninstall the HP Photo & Imaging software
1. Close the Registry Editor and return to the Windows Desktop.
2. Click Start and then double-click My Computer.
3. In the My Computer window, double-click [C:]. The contents of
C: will open.
4. Double-click the Program Files folder.
5. Double-click the Hewlett-Packard folder.
6. Right-click Digital Imaging, and then click delete.
7. Click Yes to confirm the file deletion.
NOTE: Deleting the Digital Imaging folder will disable all
devices using the HP Photo and Imaging Software. Only
delete this folder if you DO NOT have other HP products the
use this program.
Restoring a backup copy of the registry:
NOTE: Only restore the registry if you begin experiencing
computer difficulties after making changes to the registry.
Restoring to the previously saved registry file will cancel
any changes made to the system.
1. Click Start, and then Run.
2. In the Open field type: regedit
3. Press Enter.
4. The Registry Editor appears
5. Click Registry, and then Import Registry.
6. Browse to the registry file that was saved (just like the file that
was saved in Step 1).
7. Select the file and click OK.
8. Restart the computer.
This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.
Sincerely,
Michelle
HP Total Care"
Reply came from HP within the hour. Cool!!
