Micros res 3700

[park90210]

hi guys, i'm in desperate need of assistance. i had a flood in my basement which had the micros server. i was able to protect the cabinet unfortunately the modem was damaged. its a fairly old system...still uses the dial up modem to authorize and settle. i've called the tech reps from the company we had purchased the system from here in canada but they dont seem to know what is the problem.

1) they told me to get a new modem, which i did but it was a usb modem...it was able to authorize however was not able to settle the end of day batch. they went through some things after connecting to my system remotely but still no good. i was getting responses like comm abort recieve error, host disconnected, no answer, etc. various messages.

2) then they instructed me to get the same exact modem ( serial connection usr 5686 ext modem) which i did. plugged it in but it wont even dial out now. i'm taking things into my own hands and reviewing this forum on similar issues but i havent touched anything. i believe it might be a modem configuration issue that nobody seems to know.

can any of you help?

 

[TobeThor]

How positive are you that your phone lines are 100% working?
Modem make model?
Why not get hi speed internet at this point vs. modem?

It's ironic that a POS Dealer doesn't have any of those modems in stock because here's the reality of the situation (IMHO). In the 90's POS Dealers install a large # of external modems for cc processing; from 2000 - 2010 the same POS Dealers begin to use the internet and the modem gets traded in because it's not needed. So here we are in 2013 and nobody has any of these modems; where did they all go, in the dumpster? Maybe. Throwing out critical components is a dis-service to your customers. One could store 12 modems that require shelf space no bigger than a bread box. I understand why they get thrown out (planned obsolescence); but having a $1000 solution to a $10 problem is difficult to swallow for some businesses, again IMHO.

 

[Moregelen]

Open up command prompt. Type: settle -m
If that isn't it, it might be settle -d (been a while since I did a modem).

That should bring up the device IDs. It is possible that your new modem is using a new device ID. Look at the number next to the name of your new modem, and then open POS Configurator. Click on the devices tab and then open the CA/EDC Drivers. Cick on the auth driver, and check what the authorization device is set to; it should match the number on the device list. Check the same for the settlement driver.

If it is set up correctly, check to make sure that your modem can get out (try the hyper terminal under Programs -> Accessories ... I think that is where it is). If you can't get out, try dialing nine. If you still get out, grab a phone and verify that the line is functional. If it is, grab the manual for your modem; you have some configuring to do.

Do you have Internet at your location? You should check with your credit card processor if you do about getting a parameter sheet so that you can switch to Internet processing. It is considerably faster and is more reliable (the new dial modems [we use the US Robotics modems] seem to go kaput fairly often; very sensitive to storms for some reason). I don't think your processor will charge you more given that maintaining an ip system is cheaper than actual phone lines for them. Modems are really only used as addons these days, as backups if the Internet is down. Ad of course your credit cards will process easily ten times faster, so if you're a quick service place, it's really worth it.