Micros NetVuPoint 1

[yelman]

Hi Guys,

I just installed the 9700 system and netvuponit,but i cannot access the netvupoint system i get the username or password is incorrect please advise.

 

[hosehead78]

What version of 9700?

Is the NetVu point service running and are you pointing at the correct url?

Can you access Micros EMC?

 

[yelman]

I have the 9700 3.9 version the services are UP and i can access EMC !!!

 

[hosehead78]

Does your Micros account have a username for it?
In Employee Maintenance, under the General Tab, there's a Privileges/Security area. There's a text box for a user name. Set this up with the username you want to use. Also, check the Level and Group the user belongs to. What account are you viewing it with?

Also check the following setting.
In EMC, Configurator, under 'System information' click on Parameters. Is the dataviewer URL and NetVu point URL there?

 

[yelman]

yes im using the default micros account with the security level 0,also i have the dataviewer URL and netvu point url under 'System information' !!!

 

[hosehead78]

Sign-in to EMC using the Micros account, then Create a new account and give yourself a username and password. Log out of EMC and sign in with the new account you just created. Once you sign in for the first time, it should prompt you to create a new password. Once you've done that sign out again and back in with the new updated password.

On the Server, restart the Micros Portal, Micros Portal Information services and Micros NetVu Point Transformation service. This will update the username you just created. Once you have done this, try to log in to NetVu Point. If it fails again, give it about 30 minutes to an hour for micros itself to update (internally, can't speed it up), then try again.

Also, what browser are you running? I would suggest IE 7 or above (and under 11).

 

[yelman]

i have the IE8 also i have tried to login with another account but it didn't work !!!

 

[hosehead78]

Are you getting any errors in your 8700d.log?

Also, Check the 9700 folder NTS\Errors and NTS\Logs for any errors in the logs.

 

[yelman]

Hi

i checked the logs there is no errors.

 

[hosehead78]

When is the last time you rebooted the server(s)?

Bring the server down and reboot. Meaning stop the services.
In Cygwin type:
micros ops down y
then: micros dbs down y
then: micros stop y
Restart the server.
Try to sign in again, if not continue below.

 

[yelman]

i have done that before but it s not working i just installed the server it s the first time that i want to access to NVP.

 

[hosehead78]

Check your \micros\netvupoint\mymicrosv4\microsConfig.properties file. Make sure your database server is the correct name, the database type is the correct and the password is assigned correctly.

Next option would be to change the logging for NetVu Point. Try the above first and get back to me.

 

[hosehead78]

Do the following.

On the Server go to [install path]\micros\netvupoint\mymicrosv4\server\default\log. There is a wrapper.log file that has information in it. Not sure how much will be in it. But you can change the logging for it.

On the Server go to: [install path]\micros\netvupoint\mymicrosv4\server\default\conf. Look for the jboss-log4j.xml file. Make a copy of it. Then stop the 'Micros Portal' and 'Micros Portal Info Delivery' services. Edit the file and look for "Limit categories", then look for "<level value="INFO" />", change the INFO to DEBUG and save the changes and restart 'Micros Portal' and 'Micros Portal Info Delivery' services and log in. then check the wrapper.log for any error information. Once you've got info change it back to INFO.

::EDIT::
FYI - You should see a similar error in the log as "Login failed for user 'xxxxxx'."
It is possible that the failed login is for the sa user. In which case the one that was supplied when installing NetVu point it isn't the same as the one previously given (namely doesn't match whats in the db for it).

 

[yelman]

i found the 'Login failed for user 'sa' ' at the wrapper.log what i have to do ?

 

[hosehead78]

Who did the installation?
Was it a clean installation to 3.9 or was it an upgrade?

 

[yelman]

I did the installation and it was a clean installation.

 

[hosehead78]

Can you sign in to the database with the sa username and password through SQL Server Management Studio?

 

[yelman]

Yes.

 

[hosehead78]

I have a fix for you, however, I am confirming it first with a lab server.

 

[yelman]

yeah it s my first lab,please advise