Good afternoon.
I have a new error that I've never encountered. We have a batch from Saturday night that won't go through. I tried changing the batch number as we have had issues with that in the past but that didn't help. When I look at the batch that hasn't been transferred the settlement amount differs from the settlement amount that is being transferred to the CC processor, hence the invalid amount error. I'm not sure how to correct the batch total to match what the report shows. Any help would be greatly appreciated.
Thanks in advance!
I have a new error that I've never encountered. We have a batch from Saturday night that won't go through. I tried changing the batch number as we have had issues with that in the past but that didn't help. When I look at the batch that hasn't been transferred the settlement amount differs from the settlement amount that is being transferred to the CC processor, hence the invalid amount error. I'm not sure how to correct the batch total to match what the report shows. Any help would be greatly appreciated.
Thanks in advance!