Metaframe

[misael8973]

I have users that are receiving the following error when they try to launch an application on the Web Interface: "There is no root to the specific subnet", and the application fails to launch.

Any clue or suggestions would be greatly appreciated?

 

[darren97]

Go into wiadmin in the Web Interface and your settings. Have the users ever been able to launch apps from the web interface?

 

[misael8973]

The users were able to launch the apps until suddenly, the error started to pop up. I'm not too clear regarding the wiadmin. Please clarify. Thank you

 

[darren97]

wiadmin is the web interface administration area. This is the area where you configure your metaframe servers, dmz settings, client deployment etc. It is a very user friendly interface. To access wiadmin, type in the url to your web interface and when you get to the login screen you will see the following url

http://yourserver/Citrix/MetaFrameXP/default/login.asp?ClientDetection=On

Clear everything after MetaframeXP/ and type in wiadmin

http://yourserver/Citrix/MetaFrameXP/wiadmin

You will be prompted to login to the web interface (You can do all of this at the web interface server by going start>programs>citrix>management consoles>web interface (Presentation Server) but as I don't know how you normally access your server, we'll do it this way)
Once authenticated, you will be in wiadmin.
I don't use Web Interface for internal access to resources, but only use it with Secure Gateway for external users.
If this has only just started happening, try and find out if anything has changed on the network eg, MFServers IP address, NAT changes on Firewall etc. I have seen this error before, and I can't remember the resolution. It sounds like a NAT issue, check that port 1494 is NATing to your MF server. I'm afraid I need more info on your current setup to be able to offer any more assistance.


Regards, Darren

 

[misael8973]

Thanks for the help darren97. We found out that the problem was a terminal licensing issue. I appreciate your help.

 

[darren97]

Nice to know I was way off the mark!!

Regards, Darren