Added MWI button for ext 7456 on attendant console, but it doesn't light when message is left in mailbox 7456. The 7456 is x-port with cover path to voicemail. She has an MWI button on her console for another x-port station 2181, and that one lights when messages are left in mailbox 2181. Compared all fields of x-port sta. 7456 with 2181, and all match.
Where I think I may have messed up... button where I added the MWI was after-call work button for the operator hunt group. Since they're short of available buttons and don't use the ACW button, I removed it and put the MWI on there, while operator was logged in (oops?). Is it not working because of this? Did try having her log out, putting the ACW back, and adding MWI onto another button, but still doesn't light..... Any help is appreciated!
Where I think I may have messed up... button where I added the MWI was after-call work button for the operator hunt group. Since they're short of available buttons and don't use the ACW button, I removed it and put the MWI on there, while operator was logged in (oops?). Is it not working because of this? Did try having her log out, putting the ACW back, and adding MWI onto another button, but still doesn't light..... Any help is appreciated!