Message while waiting in que

[MadDax]

I have a MICS 4.1 with Call Pilot 100. I have a hunt group with 3 people in it. If after a customer calls and no one answers after 6 rings can a message come on letting the customer know that they can continue to wait for their call to be answered or press "whatever" to leave a message?

 

[curlycord]

No...thats what ACD or Call Center packages are for.
Ask your vendor about setting it up on Call Pilot, may need key code license.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[MadDax]

Right...I do have call center as well. However I would use call center but I know my agents will constantly be missing calls and "forgetting to log-in". I can't stand having that mess going on for 3 people.

 

[RikRodgers]

They could do the same by putting their phones in DND. With call center, at least a supervisor can monitor who's doing what.

 

[MadDax]

True...I'll look at the manual for callcenter more and try and utilize that.

Thanks

 

[fireeater]

if the outside lines ring directly to the hunt group you may be able to get a 3rd party call sequencer, that hooks directly to the lines.


so call comes in and rings the sets, after a couple of rings the sequencer says "thanks for calling please hold "

and it keeps ringing the sets while the message plays

_____________________________________
S.H.A.D.O.W.
_____________________________________

mike

 

[MadDax]

A sequencer, that is good to know...thanks