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I have two users with IP4606 phones that suddenly have two different problems. The problem appeared on a Monday. There may have been a power outage that weekend at the location with the phones.
On one the message light will not go off.
On the other one the message light won't come on.
They are at a different location than the main switch but the office is tied with a DS1 and the IP extension is in the main switch.
The voicemail is Intuity Audix. I was able to temporarily fix the stuck light by removing the station from the switch and then recreating it. It lasted about two days and then became stuck again. No power outage this time.
Audix shows the MWI turning on and off for both users.
Suggestions?
On one the message light will not go off.
On the other one the message light won't come on.
They are at a different location than the main switch but the office is tied with a DS1 and the IP extension is in the main switch.
The voicemail is Intuity Audix. I was able to temporarily fix the stuck light by removing the station from the switch and then recreating it. It lasted about two days and then became stuck again. No power outage this time.
Audix shows the MWI turning on and off for both users.
Suggestions?