Message Manager 2

[gjegstrup]

I am looking into activating Message Manager on my Intuity Audix 5.1. Does anyone have any experience with this? Is it worth it? What kind of system resources does it use?
Is the user interface pretty simple to use or am I inviting trouble with my users?
I have 12 voice mail ports on this system and around 300 users. Will this be too much for my current set up?



Bottom's up!

 

[mmcalli]

I've been thinking about this also but things keep getting the way. I've got some stars to award to some well thought out answers and procedures to this thread. We need to do this with what we have, V5.1 audix and V9.5 G3csi - no pricey upgrades allowed.

 

[mikeydidit]

http://support.avaya.com/elmodocs2/messagemgr/585-313-513.pdf

This should give you at least some of what you are looking for.




Mikey

 

[green6]

I've had Message Manager running for the last three years. It's pretty cool but hasn't been adopted by my end users much. I tried beta testing with a small group and everyone liked it but you seldom see people using it. I guess it's easier to just dial into Audix.

One cool aspect is that you can save your messages down to your harddrive, (or any drive for that matter). It's a great way to archive important messages that you would lose otherwise after the Intuitys' retention timeout.

If you do use it and your users play their messages over their LAN connection to their PCs you will save usage on your analog lines feeding the Intuity, but, you will increase LAN traffic. Not a huge hit but worth considering if you plan on rolling it out to a large number of users.

 

[RTMCKEE]

we had MM at my last job. we had about 3000 users. half the ppl lived by it, the other half didnt care. We had a huge sales staff, that used it to send faxes, so they just got used to using it.

one other real cool thing is with mm you can see how the message is from before you check it. if you are thinking about having it recieve faxes, i think its a must have. You can manage faxes without it, but it makes your life alot easier.

If your org uses vm distrabution lists, forwards alot of vm, and uses it to recieve faxes I think you will get a lot out of MM.

If all they use vm for is to recieve a small amout of VM you would proably not get much out of it. (of course the Techie types always like cool stuff like this)

RTMCKEE

Oh i almost forgot, you can have hours of fun speeding ppls voices up and down via message manager. You can slow it down and it sounds like their drunk, then forward it on...hehe

 

[RTMCKEE]

if the switch shows the ports up and ready, its proably not the cable.

I ran into an issue like this with a cisco CM, You may want to look at the ds1 settings for signaling mode, IE network PBX, common-channel, etc. I would show all the channels up, but we could not tac out on the trunk.

as stated befor BT should have the settings for this, for their system to the avaya, but it sounds like you got the cable right.

RTMCKEE

 

[RTMCKEE]

wow that was wierd, please disreguard the last post, i thought i was replying to a different post.