Merlin w/ Audix Voicemail 1

[brewerdude]

Need help for a Nortel guy getting a crash course in Merlin systems...

I've got a user who's phone is not going to voice mail when he doesn't answer (just rings). It rings busy when he puts the phone on DND. Where do I go to figure out why this isn't working? I looked at his mailbox in Audix, and it's programmed like all the other mailboxes.

Any assistance is appreciated.

 

[UpstatePaul]

You need to assign the extension into the voicemail coverage group.From the MLX 20L


Menu
SYS Prog
Exit
Extensions
More
Gruop Cover
Enter Group # 1-30 (usually 30 - press inspect after enter and you should see other extensions in there)
Enter extension number and you should be all set

 

[brewerdude]

Excellent!

Thanks!