MERLIN MESSAGING RENOTE ACCESS

[BagsNYC]

Can someone please advise the program used to access current Merlin Messaging remotely? I know you cannot access Vmail functionality thru WinSPM like you can in the Norstar world; not familiar with RAS access. Thanks in advance..

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[tdaugirdas]

What version of Merlin Messaging? Depending on the Release version, Merlin Messaging can be accessed and administered remotely via a LAN connection at the customer site - so you have to be able to access that network remotely, have the correct version of the LAN admin software, and have the messaging module set-up and correctly connected to the customer's LAN. Magix messaging cannot be administered over a modem.

 

[BagsNYC]

tdaugirdas,

So at no point was Merlin Messaging ever accessable over a modem connection?

I am assumming the version is either latest or the one prior to that. Either way, sounds like the modem is not the answer.

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[tdaugirdas]

You can access Merlin Messaging over a modem - but only to do some tasks, like view the "critical event" log, setup the LAN IP address, etc. - it's more for a tech's use. Administration, at least for Merlin Messaging Releases 2.0 and greater were setup to be done over the LAN using a windows GUI program - that was specific to each release. The administration software is not backwards or forwards compatible. Only the most recent versions of the software are available on the Avaya web-site.

 

[DWLaurie]

What are you trying to administer? You should be able to dial in, issue *7, 0#, [password], 9 and be the administrator for the VM system for many tasks, i.e. add a mailbox, delete a mailbox, reset a mailbox password, etc.