Merlin Mess. R 2.5

[trapshooter]

When a line is not answered it is supposed to go to the AA, but all the system does is tranfer the caller to the operator. The system works perfectly in night mode but I get this in day mode only.

 

[merlinman]

You need to set up a MAILBOX for another CALLING GROUP, that is defined in MESSAGING as an AUTO ATTENDANT.

And you need to set up OVERFLOW.

Look at this thread:

thread689-1249295

I explained it rather thouroghly there.

 

[trapshooter]

Thanks