Merlin Legend 3.0 Adding Music on Hold 1

[projectdr]

Hi Guys!

I having trouble adding MOH via the approved adapter. I have 15 lines in use on 408 gs/ls-mlx Trunk boards in slots 1 thru 4 (lines are defined as 815, 814, 813 etc.. I've got an additional 400 gs/ls/ttr card in slot 5 with nothing on it except the MOH adapter (MOH Out) pluged into the topmost port. (I'm assuming that the 4 ports on the 400 GS/LS count as 17, 18, 19, 20 starting from the bottom) (and ignoring the aux port just below the four line/trunk ports) I've defined line 20 as Loopstart, and when I go to Aux Equip>Music> I've entered the MOH line number value as 820. 820 was accepted but I'm not finding the music on hold. Any direction you can provide is greatly appreciated!

projectdr

 

[TouchToneTommy]

Sounds like you've got the correct port number, 820. So a print of the System Set Up, which will confirm that. Remember that MOH is not heard on internal calls, so be sure to call out of the system and back in when testing. The volume adjustment on the MOH adapter is backwards, counter-clockwise is louder.

 

[projectdr]

Touch Tone Tommy,

Once again you're right on!
My biggest problem was that I had a two conductor cord connecting the MOH adapter. But your tips about the MOH not heard on internal calls and the volume adjustment on the MOH adapter were also key to solving the problem.

Thanks again!

Projectdr