Meridian phone system

[Tacony]

how do i Disable the Direct Inward System Access on Meridian Compact ICS 4.0

 

[Multimedium]

The system answers specific lines with DISA. You need to change the answer mode for these lines to Manual.

Lines > Trunk/Line Data > Answer Mode

 

[PERRYPJ]

DISABLE IT IN THE TRUNK AND LINE DATA

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Tacony]

What are the steps to getting to the trunk & line data? If I change to manual what exactly will that do? Will our company recording still come on with the option of operator or extension you wish to reach? What I'm trying to do is prevent pbx hacking that we have been suffering from the Dominican. I have blocked all area codes to there, operator assisted calls, we cannot even dial "o". Yet somehow our long distance provider has insisted it is our problem and they cannot (will not)provide a solution. WE cannot dial these area codes or 011 or 101 yet we are still being hacked. We need our long distance. Int'l is also blocked. We do have a few 800 #'s but...again need them for customers. Any suggestions?

 

[PERRYPJ]

DO YOU HAVE A FLASH OR CALL PILOT ATTACHED TO THE CICS

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Tacony]

A who & a what? To be honest I'm the receptionist in charge of these phones. I have the manual downloaded and have managed to learn certain programming issues mostly the basics. I did have someone come in and secure my stuff. But we're still getting hacked. I have been doing a lot of research on the Nortel/Meridian system trying to see if there is something being overlooked. I do have employees calling in remotely to check their voice mail. But I don't know how to get into the DISA to be sure that it's not set up to allow remote telephone calls to be charged to our PBX. I guess I'm just reaching for straws but I need to be sure. Thanks

 

[Multimedium]

But I don't know how to get into the DISA to be sure that it's not set up to allow remote telephone calls to be charged to our PBX.

DISA is disabled by default. So, unless someone in your office needed it, it should still be disabled.

Here is a simple way to know if one of your lines is answered with DISA:

[ol 1]
[li]Call in on Line 001.[/li]
[li]Wait for three rings.[/li]
[li]Hang up.[/li]
[li]Repeat for all other lines.[/li]
[/ol]

If DISA is enabled on the line, the system will answer that line before the third ring with a stuttered dial tone or with the system dial tone.

If the automated attendant answers the line, DISA is disabled on that line.
If the line is not answered, DISA is disabled on that line.

If you want to be 100% sure that DISA is disabled, you will have to look into programming.

What are the steps to getting to the trunk & line data?

You need to log into programming using the Installer password. Refer to the Programming chapter of the Installer Guide you downloaded for step-by-step instructions on how to do this.

If I change to manual what exactly will that do?

It will stop the system from answering the lines with DISA. Instead, the lines will ring the prime set (or the sets on which they are programmed to ring) until they are answered by someone or by the automated attendant.

Will our company recording still come on with the option of operator or extension you wish to reach?

Yes. An automated attendant can only answer lines that are in the manual answer mode.

A who & a what?

A voice mail system. ;-)

There are people here that know more about voicemail than I do. I'll leave you to them.

 

[phoneguy610]

You definately are going to want to have a tech come out there

Depending on your vm people could be setting up outbound transfer on your mailboxes

Could be a lot of scenarios and poking around in programming may cause more issues then you started with

A tech could get all of this fixed In an hr or so

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS

 

[curlycord]

See my FAQ's:

http://www.tek-tips.com/faqs.cfm?fid=7271

Your tech missed something it seems.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca