Meridian Mail DID 2

[aben16]

Hello Everyone,
We have a Meridian 1 Option 11 PBX with Meridian Mail.
Our system is set that when someone calls our main phone number it gets directly to a choice menu. 2 for HR department, 3 for QA department etc....
I would like to add the key 4 that when it is selected, it would give road instructions on how to get to the facility.
Can someone helkp me with that?
Thank you.

 

[notme11]

you need to log in mail,go to Voice admin, voice service admin,voice menu definition, highlight the menu you need to change , view modify and make your changes there...

 

[aben16]

I went to that menu,
The key 4 is already programmed to Thru-Dial ID. I would like to change it to Announcement service but it won't let me. The action is set to TS and I would like to change it to AS but I am not able. Is there another place where to change it?

 

[aben16]

Hi Guys,
Still need help,
I would like to add a message prompt that indicates the road directions to our offices when calling our main phone number.
How to do that?
is it dial-thru service? Announcement service?
System is Meridian Mail.
Thanks

 

[worldwidedialtone]

I would not touch the thru dial service.
Next avaialbe # put in an AS announcement service. with maint prompt call your AS and record your directions

MIKE

 

[johnpoole]

be careful, that thru dial may be used and it may need to be digit 4.. your on the right path, just try to pick a vacant number for the option then look at the password, (the second one) and your vsdn table for prompt maint to change the recording...

john poole
bellsouth business
columbia,sc