Meridian Mail Config Question

[nickshi]

Hi, need i active CLS ADD (LD 11) for MM ports? The problem is once a call being transfered by MM, we loss CLID on display... Thanks.

 

[johnpoole]

mermail doesn't use clid, it looks at the dialed digits on the original call, not sure what your expecting to see where, and don't do changes on acd phones.. the mermail ports should always be disu, the outed and put back in. changes on any acd set can cause corruption days or weeks after it happens.. iv'e seen an extreme cause that caused the user to enter all data... worst part was most sets and trunks, cdb etc could not even be printed..

john poole
bellsouth business
columbia,sc

 

[nickshi]

Thanks. The problem is once a call being transfered by MM, we loss CLID on digital sets' display (the display shows nothing when the phone ringing; LD 80, TRAD X Y, can gets the CLID info.); and if the caller dials in system uses DID on same PRI route, the digital set can receive CLID before pickup the phone. So, i'm wondering if there's any settings mistakes in MM. Thanks again.

 

[johnpoole]

check the cls and see if it has these cls marks, just the one endding in a CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUA DPUD DNDA CFXA ARHA FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICA NAID RNGI AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN


john poole
bellsouth business
columbia,sc

 

[nickshi]

Do you mean all these changes for MM ports? i'll update system, and let you know then. Thanks

 

[nickshi]

i got an error message: SCH4518
Wrong telephone type.
Action: Set must have a digit display for CNDA/DNDA Class of Service.


current setting for a 4-P MM:
DES MMAGT1
TN 010 0 00 00/ 01/02/03/04/05/08/09/10/11/12/13
TYPE 2008
CDEN 8D
CUST 0
KLS 1
FDN
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SFLT NO
CAC 0
CLS UNR FBD WTA LPR MTD FND HTD NDD
MWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID
ICDD CDMD LLCN MCTD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
USRD ULAD RTDD PGND OCBD FLXD FTTU
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
DNDR 0
KEY 00 ACD 7000 0 7830
AGN
01 SCN 7800 D MARP
02 MSB
03 NRD
04 RLS
05 RLS
06 TRN
07 AO3
DATE 22 MAY 1991

 

[nickshi]

Ok, I checked the system carefully this afternoon.
The system configs:
1) IDC: xxxx4600 7001 (ACD)
xxxx4605 7004 (ACD)
xxxx4609 4609 (DN)
2) ACD: 7000
7001 NCFW 7000
7004 NCFW 7000
3) MerMail: 7000 VM
7001 TD 200
7004 MS 300
If a caller dials in system using 4609, the call routed to DN4609 directly with Caller's Number on 4609's display.
If a caller dials in system with 4600 or 4605, he will hear voice greeting, once he enter the extension number, the call routed, but no caller number on destination's display, even no xxxxacod-xxchannel displayed.
How can I solve this? Thanks…