Menu Tree issue

[pandabear1]

I have a 200ICP release 5.0.0.18 with embedded voicemail. I have built many menu trees in my time but this one I built and initialized comes up when you call into the auto attendant and press 2 (the menu tree) says "I am sorry the person you are trying to reach is unavailable at this time". I have deleted the menu tree converted to a transfer mailbox and that worked then back to a menu tree and no go. I have stopped and started the voicemail through the iPVM a couple of times. My nest step was to reboot the ICP but just wanted to check to see if there is anything else I can try before a reboot.

 

[kwbMitel]

It sounds like you have not recorded the greeting for the menu tree.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

thanks for the reply, I have recorded the greeting for sure, I listened to it when I recorded it and pressed 9 key to accept it, did it again just now and still the same thing

 

[kwbMitel]

Just to be clear, I understand from your post that you have a single digit mailbox 2 assigned as a Menu Node.

When you dial in to the Main Auto-Att and press 2, it does not play the message you have recorded.

What happens if you press a digit defined in the menu node while the wrong greeting is playing?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

it doesn't play the message that I recorded just what I noted above, but I can press 1 or 2 after getting the wrong message and it does go through, the only issue is it is not recording my greeting yet when I do record it and listen to it, it is there, I have tried recording in a number of times.

 

[pandabear1]

I have deleted point 2 in the auto attendant and tried it under 5, same issue, they gave me a window a bit ago and I rebooted the pbx, same issue

 

[pandabear1]

update to this challenge, it is not only the menu tree, any greeting a voicemail user records does not take, tried several mailboxes and none work, name is ok and messages can be left and retrieved. My guess is the hard drive is corrupt.

 

[kwbMitel]

That actually starts to make sense.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

update to this challenge, I did a full backup replaced the hard drive did a restore and the problem still exists. If a mailbox user records their greeting and confirms it is recorded when called as an example you get "John Smith is on the phone please leave a message" or something close to that, you never get the greeting the mailbox user recorded.
I have created new mailboxes and same thing, I have compared the voicemail ports cos options with others I have and they are the same.

any ideas?

 

[pandabear1]

this has been resolved, the release notes mention the different greeting options for busy and non-busy and the system defaulted to the wrong one, I changed my test mailbox thru the system administrators mailbox to default 0 and that fixed it. Why all the mailboxes ended up this way is still a mystery but at least this works