Mediatrix 4102 configuring with the 3300 Pbx 3

[dclynch]

Has anyone had any success getting this to work? Do you need SIP trunks or can you use SIP devices?

 

[Supernova99]

4102's can use either it depends on what you are doing
They provide analog ports over IP programmed as a SIP device

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[dclynch]

Ok Thanks the problem we are having is we can't get the 4102 to register to teh 3300. I have a note out to our Network team to verify UDP port 5060 is open on the firewall.

 

[Supernova99]

Here are some docs with more info

http://www.mediafire.com/?1nah3yrcboyb3

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[dclynch]

Thanks for the docs, have you ever configured one of these we are not able to get it going. It acts like it is not hitting the 3300 when looking at the statitics page on the 4102 we are not seeing any data. Do you know if there is a command in the 3300 to tell if the device is actually getting there? Just another thought will the network port that the 4102 is connected to need to be tagged or untagged? As you can see I am grasping at straws we were suppose to have this working at a remote site last week and cant get it working in our lab to send documentation. Any ideas would be greatly appreciated.

 

[LoopyLou]

Not that familiar with the device but it will need to "see" the 3300 to connect with it. Therefore if it is not capable of tagging it's packets I think you would need it on a port that is untagged to the voice VLAN. Just my 2 cents.

The single biggest problem with communications is the illusion that it has taken place.

 

[CharlesBr]

Are you able to connect via internet explorer to the mediatrix at all?

- The unit’s IP address can be found by dialing *#*0 from a phone connected to port 2 or above.

 

[dclynch]

Yes we can connect to the Mediatrix through IE. We have tried everything possible. Contacted Mitel tech support and they said based on the documents he has and what we are using that the 4102 should have no problem doing line-side SIP. He suggested a WireShark trace which we are trying to get as this is on a cutomers network and we have no access to the Switches.

 

[Supernova99]

Here is the Mitel Interop doc

http://www.mediafire.com/?b9rzp706upy3c0f

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[dclynch]

thanks we already have that doc. what I found curious is the only Doc that Mitel has on the website is for the 4108

 

[Supernova99]

The only difference is that the 4108 is 8 ports and the 4102 is 2 ports the setup and web page are identical

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[CDEMitel]

We have a whole bunch of 4102's running on the voice network.

On the 3300 ICP I have them set up as Generic SIP devices.

The SIP configuration on the Mediatrix has the following fields as the controllers IP address:

Registrar Host, Proxy Host, Outbound Proxy Host.

Make sure the SIP User configuration field has been completed with the correct DN.

When on the network you can see the attempts to authenticate against the 3300 in its Software Logs, you can trouble shoot any issues from there.

One thing I did find is that if your using relatively new FAX machines with these SIP converters you will need to disable T.38 codec to push fax through G.711.

Hope this helps

 

[dclynch]

thanks for all the help. We finally have it up and running sort of. We can call into it but cannot call out of it.Any ideas?

 

[CDEMitel]

Class of restriction on the SIP device or depending on the type of outgoing trunks you use to connect to the PSTN there may be class of service options that need to be enabled to allow dialling out. The best way to test this is to assign a COS group that is known to work.

 

[dclynch]

Thanks we didn't configure the outbound proxy information . Once we did it is working perfectly. We now have very detailed configuration information if anyone ones into problems installing let me know and I will gladly share.

Thanks for all the help this forum is great!!