Media Manager – New Agents' Recordings Not Showing in User Portal (Others enabled)

[William C290]

Hi everyone,


I'm running Avaya IP Office with Media Manager.
We’ve recently added two new agents (extensions: 33624 and 33626). Call recording for both is working fine — recordings are successfully stored and can be seen from the Admin portal.


We’ve also enabled access for our supervisor (User Portal) with the Others box checked, and manually added the new extensions in the allowed list (e.g. 33624,33626).
However, recordings for these two agents are not showing in her portal — even though everything works fine for existing agents.


Recordings are happening
Extensions are listed in the “Others” section
33624,33625,33626,33627,33628,33629,33630,33631,33632,33633,33634,33635,33636,33637,33638,33639,33640,33641,33642,3343,33644,33645,33646,33647,33648,33649
Recordings not visible for the new agents in User Portal


What could be missing?


Thanks in advance!

 

[William C290]

Still stuck with the Media Manager issue where new agents' recordings (ext. 33624/33626) don’t appear in the User Portal, even though they’re working fine in Admin view and are added under “Others”.
Any insights appreciated

---