William C290
Technical User
Hi everyone,
I'm running Avaya IP Office with Media Manager.
We’ve recently added two new agents (extensions: 33624 and 33626). Call recording for both is working fine — recordings are successfully stored and can be seen from the Admin portal.
We’ve also enabled access for our supervisor (User Portal) with the Others box checked, and manually added the new extensions in the allowed list (e.g. 33624,33626).
However, recordings for these two agents are not showing in her portal — even though everything works fine for existing agents.
Recordings are happening
Extensions are listed in the “Others” section
33624,33625,33626,33627,33628,33629,33630,33631,33632,33633,33634,33635,33636,33637,33638,33639,33640,33641,33642,3343,33644,33645,33646,33647,33648,33649
Recordings not visible for the new agents in User Portal
What could be missing?
Thanks in advance!
I'm running Avaya IP Office with Media Manager.
We’ve recently added two new agents (extensions: 33624 and 33626). Call recording for both is working fine — recordings are successfully stored and can be seen from the Admin portal.
We’ve also enabled access for our supervisor (User Portal) with the Others box checked, and manually added the new extensions in the allowed list (e.g. 33624,33626).
However, recordings for these two agents are not showing in her portal — even though everything works fine for existing agents.
Recordings are happening
Extensions are listed in the “Others” section
33624,33625,33626,33627,33628,33629,33630,33631,33632,33633,33634,33635,33636,33637,33638,33639,33640,33641,33642,3343,33644,33645,33646,33647,33648,33649
Recordings not visible for the new agents in User Portal
What could be missing?
Thanks in advance!