Max Agents

[McGruff753]

Anyone know how I can see the maximum simultaneous agent log ins there were? We have a set number of licenses and I need to see if we are exceeding those as well as what time of day. Thank you.

 

[chris13]

Hi,
CustomView gives you the number of agents currently logged in either from "Agent Summary".num_signed_on
or you can count then by their state from the "Agent" or "Agent Group" tables.

From the database it is possible, too: Use the table "event detail" (eventdtl) to track logon/logoff events using a global variable (counter) in a formula within the detail-section of your report, then you can print min-/max-/avg-values of simultanuous active agents for the day or whatever intervall vou need...

Bye,
Chris

 

[CinciPrius]

I believe the system will limit you to the licensed value - I seem to remember running into that problem before.

I now have a SQL report that we run daily to see our maximum usage.

Alan

 

[McGruff753]

It does not limit you. We exceed it darn near on a daily basis.

 

[McGruff753]

Would it be possible for you to post the report details or programming? Thanks.