MARP Not Ringing 1

[thegenerallee]

I've got a phone that has it's primary and secondary lines both set as MARP. It's on the second desk (temporary) for someone but their primary phone is the one the phone system consistently goes to when you dial their extension which results in a voicemail message (due to the "Forward" button being enabled, but I have tried disabling it with no success). The second desk's phone is able to be called form and shows the voicemail indicator but never receives calls. Am I missing something? I thought MARP told the PBX which phone was the phone to ring in the case that the extension had multiple appearances.

The first listing below is their primary phone and the second listing is the one I'm trying to get to ring.

Regular Desk Phone (First / Original Desk)
------------------------------------------
DES NNN
TN 036 0 03 07
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN 8777
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 15
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA NDD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDA CDMA LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID RNGB AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

RCO 0
HUNT 8777
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 8212 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7212 D
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 AO6
03 TRN
04 CFW 4 8777
05 SCC 0010
06 RNP
07 MWK 8777


New Desk Phone (Second / Temporary Desk)
------------------------------------------
DES IP
TN 152 0 01 10 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 003
FDN 8777
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
VOLA VOUA
CPND_LANG ENG
RCO 0
HUNT 8777
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 8212 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7212 D MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 8777
17 TRN
18 AO6
19 CFW 4 8777
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[KCFLHRC]

I believe the hard forward on phone A is going to override the MARP. The MARP doesn't tell the phone to ring, it tells the system to follow the hunting and forwarding of the marped set. You need to cancel the hard forward on phone A.

 

[thegenerallee]

@KCFLHRC: That worked. Weird. I tried disabling it by way of the button on the original phone and it just ended up ringing to the phone. But when I manually went in and took out the forward (throug the CHG command), it worked. Thanks for the help!

 

[KCFLHRC]

Good deal