Manual Night Service Button 2

[daveybc]

IPO 500V2 8.0 (44)
UC Module (C110) V 8.0.8-14.el6
Voicemail Pro (Default Intuity Mode) Ver CentOS, Edition 3.0.4-0.apps
Voice Mail Pro Client Ver 8.0 (1009)

Bear with me, I know this question has been asked many times with multiple solutions. I'm looking for the simplest solution to fit the system configuration above.

Scenario is that customer would like a single button to put service into Night Mode with all calls going to auto attendant. No auto attendant in the day required. I do not want to use time profiles as the customer wants to have a button to manually control the auto attendant on/off and preferably have the button light up to indicate status on/off. Can someone lay out a step by step execution of this feature, I've read too many tek tip solutions and documentation on this one that I've actually become more confused as to which is the best approach. Help appreciated.

 

[amriddle01]

Where it rings during the day is an important consideration. Is it a group? Does that group use VM? Does it have queuing on? Does it already have a fallback set in ICR or in the group itself?

 

[snowman50]

see this FAQ

http://www.tek-tips.com/faqs.cfm?fid=7409

 

[daveybc]

ICR is set to ring 200 Main and ext. 201, reception, is the only user in that group that is checked (selected) to ring. VM is On (default), Queuing is On (default) and Fallback is None (default). Only change from default configuration is that reception was the only one selected to ring. I initially set my ICR destination to ext. 201 reception, however, I changed it to 200 Main thinking that was the better choice (as you can add more users later to group if needed) Calls are meant to ring reception only in the day and when night button is engaged calls will go to an auto attendant. Example, if you know your parties extension, enter it now. For a dial by name directory, press #. To leave a message at reception, push "0". This system isn't installed on site yet, so I want to nail back the configuration now and do it in a logical order. I have not yet created an auto attendant module (call flow) yet because I have read different options on setting up a night button.....so I want to see how it comes together.

 

[amriddle01]

If you need to leave VM on for the main group, then you need a second group set as night service fallback to the main group with a phantom ueer in forwarded to the attendant. If you can turn vm off then have nothing set as night service fallback and set the attendant as the fallback destination in ICR, that's the easist way(s) depending on the VM setting

 

[amriddle01]

User, not ueer

 

[daveybc]

Great, I got it to work! Admittedly I went back to thread940-1640983 and the instructions of both tmcd123 and kholloday, as well as the useful link inserted in that thread that showed step by step pictures of how to do this from the the awesome work of Kyle L Holladay, Sr. at

http://www.ipofficehelp.com/HOWTO_EVM_HG_to_AA.html.

Thank you to kholloday for also specifying that it would also work with Voicemail Pro. As well, as tmcd123 made special note, his step included "Make sure forward hunt group calls is checked", which was not mentioned in the Mr. Holladay's link and was definitely needed. Work like charm! Thanks guys. Thanks to amriddle01 who always gets me thinking harder, ties into the concept, and got back to me quick. Just great.

 

[daveybc]

This worked great for night mode and works with the night button. However, in the day when the receptionist ext. 201 is on the phone and a second incoming call comes in, it goes straight to the auto attendant menu instead of ringing reception. She wants to handle all the calls during the day with no auto attendant at all. The scenario was only for night but seems to be altering the call routing in the day. Any suggestions on what I'm missing here?

 

[amriddle01]

Did you do what I suggested? It will work as you want it to if you did

 

[daveybc]

Ended up changing hunt group 200 from "collective" to "collective with call waiting". Second call started to ring reception however the rna timer kick in at 15 sec and sent calls to aa after 15 sec. I bumped that up to 120 sec. which will do the job for now. I was cutting the system over earlier and needed to have a solution to this before the morning. I will be back there tomorrow and follow the steps provided. Since there seems to be different ways to complete task on the ip office. The first thing that worries me is, am I doing the changes that most other installers do. I strive to follow some sort of protocol and the members here help with that guidance. I thank you all for that. Dave

 

[daveybc]

As well make sure "Busy on Held" in User/Telephony is off. Thanks