Majix Auto Attendant... HELP 2

[ringerc4a]

hi guy's. I'm trying to install auto attendant on Majix. It's a Merlin Messaging, now here's the problem. When a call comes in, it answers immediately and then says your call is being transferred and then goes to extension 10. Also when calling station to station after 3 rings, it does not go to voice mail and the calling station hears a beep after the ring (like a call waiting). Any help would be much appreciated. Thanks a lot. Dann

 

[TouchToneTommy]

Did you assign the voice mail ports to a calling group, and set that group as Integrated VMI? Are you in Key Mode? If so, set the extensions to NO ring. Be sure to set the VM ports to Rotary Enabled. Make the VM Calling Group the Coverage Receiver for group 30, and assign the extensions with mailboxes to that coverage group.


Merlin Messaging Initial Programming
Create Calling Group, Assign Group Members, Enable Rotary Signalling
F1 - SysProgram
F5 - Start
F6 - Extensions
PgUp - More
F4 - Grp Calling
F9 - Members
770 - Enter extension number of group
F10 - Enter
Enter group members in Ascending Order (use Ext. No., Log. ID, or Slot/Port)
F10 - Enter - Repeat for all ports
PgDn - Inspect - Verify all ports are listed in order
F5 - Back
F1 - Hunt Type
770 - Enter extension number of group
F10 - Enter
F2 - Linear
F10 - Enter
PgUp - More
F1 - Group Type
770 - Enter extension number of group
F10 - Enter
F3 - Integ VMI
F10 - Enter
F5 - Back
F5 - Back
PgUp - More
F7 - RotaryEnabl
Enter Rotary Extension (Voice Mail Ports, use Ext. No., Log ID, or Slot/Port)
F10 - Enter - Repeat for all ports
PgDn - Inspect - Verify all ports are listed
F5 - Back
PgUp - More
F4 - Grp Calling
F3 - Group Coverage
770 - Enter extension number of group
F10 - Enter
30 - Enter Coverage Group Number
F10 - Enter
PgDn - Inspect - Confirm Coverage Group
F5 - Back
F5 - Back

 

[ringerc4a]

fould the problem . it was rotary enable . now customer whats delay on auto att this is very confusing , can you tell me how to program ?
dann
by the way , does the vm ports use rotary to transfer to ext /

 

[TouchToneTommy]

The concept behind delayed auto attendant answering on a Magix is to make the lines ring ELSEWHERE from the VM calling group, then make them OVERFLOW to the group and be answered by the auto attendant.

In your case, where above you assigned the lines to Calling Group 770, you would DELETE them from there, and assign to another, unused group, such as 791. Then you use Time-Based overflow to send them to 770, and create a mailbox in the Merlin Messaging that steers the calls to the AA.


Yes, the Merlin Messaging ports communicate with the Magix via Rotary Dialing, thus freeing up Touch Tone Receivers for the incoming caller. That's why Merlin Messaging can't be used with a Legend earlier than Release 7 (no Rotary Enable option).





Set for Delayed Call Handling
Assign Lines/Pools to Delayed Call Handling Group
F10 - Line/Pool
791 - Enter extension number of delayed call handling group
F10 - Enter
nn or nnn - Enter Pool or Line Number
F10 - Enter
F5 - Exit
F5 - Back
F4 - Grp Calling
F8 - Overflow
791 - Enter extension number of delayed call handling group
F10 - Enter
770 - Enter extension number of Merlin Messaging calling group
F10 - Enter
F1 - Number Based Overflow
Alt-P - Erase Current Setting
99 - Enter the Highest Setting
F10 - Enter
F2 - Time Based Overflow
Alt-P - Erase Current Setting
nnn - Enter number of seconds before Automated Attendant should answer - 5 sec/ring cycle
F10 - Enter
F5 - Back
F5 - Back
F5 - Back

Create Automated Attendant Extension
Log in as system adminstrator
9 - Programming
2 - Mailboxes
791# - Enter the number of the delayed call handling group
3 - Assign Automated Attendant
1 - Automated Attendant Number
6 - No Phone

Set Night Service
F1 - SysProgram
F5 - Start
F10 - Night Service
F1 - GroupAssign
F2 - Calling Grp
nnn - Enter Extension Number of Night Service Operator
F10 - Enter
770 - Enter extension number of Merlin Messaging calling group
F10 - Enter