Mailbox Intuity programming 1

[skQCC]

I am working on a small project for our companies IP406. I would like for an option be added once you log into your mailbox which would forward to a VM module in VMPRO.

Basically what I am trying to do is when a user logs into VM they would press an option which gets forwarded to a module. The module is a call flow which goes through setting up mobile twinning. Enabling, disabling, and changing the number. I can add a check digits for the user to enter a password but for better security I rather only allow them to access the module after they access there mailbox.

Not sure if it can be done but any ideas would be helpful.

 

[kholladay]

Once you are logged into the mailbox you have access only to mailbox options. You could "transfer" to a shortcode which dials the module but there is no reason they couldn't then dial the short code directly. Why not just add a PIN to the twinning module?

If you are worried that users are changing extensions other than their own you can always setup an Email action after before setting the Twinning number to email the administrator of the change.

Using the module below you could add an Email action between "menuGetTwinningNumber" and "Set Twinning Number" containing $CP0 (Extension)$KEY (Twinning number) and $CLI (Caller ID).

http://www.ipofficeassistance.com/files/menuRemote.zip

Then you can terminate anyone who does things they aren't supposed to.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[skQCC]

Kyle thanks for the ideas. We have setup the module to have the $CPO so that it allows the user to enter there extension number so its just one call flow for about 8-10 people.

I could send you the call flow I have now as its a lot easier to use then the mobile twinning module that avaya has in the help file.

 

[kholladay]

Sure if you want to email it over

kyle at ipofficehelp dot com


Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[skQCC]

Kyle do you go by a nick name Kit?

 

[kholladay]

Nope. Just gold old "Kyle".

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me