mail returned due to communication failure-send to a contact

[liorz66]

Hi guys
I’m desperate for help and I believe I found the right place to get it.

I have a problem of “Unable to deliver the message due to a communications failure”.
The thing is that I know the cause, but I don’t know how to solve it
I believe it has something to do with out-of sync offline address book, but I’m not sure.

Here’s the deal:
I used to have NT4 with EX5.5.A month ago I had a server crash and I installed EX5.5/SP4 on Win2000/SP4. After recovering the data from tape, I started getting this problem:

When a user (not all of them though) send or reply to a message that the destination exist in his contacts, there’s an NDR with the above message. Sometimes an actual mail address doesn’t even appear in the NDR – only the name of the recipient.


Nevertheless – when I delete the mail from the contact, save it and then paste the same copied mail back and save – the problem with this recipient is solved!

Now I need a solution to do this to all 450 contact of my CFO or my head is gone…

If someone has any idea – it’ll be appreciated.

Tx, Li

 

[Zelandakh]

Try this:

For each user affected (i.e. most of them), go to

c:\documents and settings\<username>\application data\microsoft\outlook

Delete any file in there with extension .nk2 but make sure Outlook is closed.

This will cure the problem if it is what I think it is.

<signature for rent>

 

[liorz66]

Thanks Z. I'll let you know it helped.


Li.

 

[liorz66]

Thanks Z!
Seems it's OK now

I owe you one

Tx