mail merge error

[arobart]

I have a user that is having problems with mail merge, this is what she sent me: "I am having problems with MS Word, When I am finished formatting labels that I have mail merged from an excel spreadsheet, it keeps giving me a writing failed error, says the data is lost and then cannot recover it. Any ideas?"
I have no idea, anybody???? We are using Office 2003 Standard, saving all files to a NetWare 6.5.4 network.
TIA
Annette

 

[bkpchs237]

arobart,

This post is confusing so I have a few questions that you may want to provide the answers for to obtain some help.

1. Has the person finished the mail merge process? i.e. there is a new document with a new name, saved, that she is trying to format...

or
2. Is she trying to format the labels within the mail merge process and having difficulty?

3. What is the exact error message she's receiving and when does she receive it?

4. What type of label is she using? is it a standard one or custom one?

Hope this helps.

 

[arobart]

Sorry, I should have been more clear. She does actually finish the merge process. But after she goes through and changes the formatting of the labels, (for some reason the labels are always a little off), and goes to save the document, that is when she gets the error. The error is exactly "writing failed error". So she loses everything she has just done. They are just standard address labels. Another thing is...this just started. She never had this problem before. Nothing has been added or changed to her computer or our network.