Magix Group Ring Dropped Calls Issue

[itsthephoneguy]

Client has a Magix system. Calling group has been set up to receive published 800 number. I have not been there to see this happen, nor have I been able to replicate it, but they are claiming that when two or more people try to answer the inbound call at the same time, the caller and they receive dead air. What could be the cause?

 

[merlinman]

More info would be needed -

IF 2 folks answer the same line at the same time, 1 should get the call, the other should get Dial Tone (Usually)

The symptom you describe is something I have not heard of.

It could be any number of things programmed wrong or ???

I would start by printing the Lines & Trunks General Info and the CALLING GROUP info as well.