M3905 AGENT PHONE DISPLAY

[DannyLee]

When an agent using the M3905 ACD phone presses the not ready key (agent is logged into queue) will the phone display show "NOT READY"? To the best of my knowledge and responses from my colleagues the answer should be NO - the only indication should be the red led activates beneathe the key. However, I have agents who are adamant that the display should show " NOT READY". Any assistance you can provide would be most helpful.

 

[Firebird Scrambler]

I've found this old report below

ACD sets do not remain in Not Ready when a DN key is pressed.

Problem seen on software rls 3 with M3905 and M3904 Taurus sets

An ACD agent in a Not Ready state presses the DN key to make a call and the Not Ready indicator goes out. When the call is terminated, the NRD indicator comes back on. If the NRD key is pressed during the call, the call is, of course, released.

In this case, Symposium was installed and a SCB was configured in LD23. After removing the SCB and providing an ADS block instead, the Not Ready indicator stays on when the DN key is pressed (!&!)

Note: the problem is not Symposium-related.


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M3905 set unable to get out of Not Ready

M3905 agent tele set being unable, after logging in, to take set of Not Ready. Only way to take set of not ready is by logging set out - then it wont take calls.


All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[DannyLee]

tks Firebird - that helps a bit. have a great day

 

[KCFLHRC]

Do you have Symposium? What release software is the PBX?

 

[DannyLee]

Currently using Avaya Contact Center 6.0
PBX is CS-1000M - Succession 7.5

 

[KCFLHRC]

Mine shows Not Ready in the display on a 3905. PBX release is 3.0

 

[KCFLHRC]

Keep in mind I don't have Symposium on my lab switch but here is the set print out of my test phone.


DES TEST
TN 021 0 00 14
TYPE 3905
CDEN 8D
CUST 0
FDN 8474
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 8474
LHK 7
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 8440 2 4199
AGN
01
02
03 SCR 8490 0 MARP
CPND
NAME test
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05
06
07
08 MSB
09 NRD
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 30 OCT 2012

 

[DannyLee]

Tks - KCFLHRC - I compared your set programming to the agent set that has reported the issue - other than your use of voice mail settigs in CLS nothing really jumps out at me.
The only other differences in CLS are LNA CNDA ICDA MCTA DNDA. None of those would seemingly have anything to do with NOT READY. Could you show me the IDU of this phone?

 

[KCFLHRC]

Here ya go

REQ: idu 21 14
M3900 TN: 021 0 00 14
TN ID CODE: M3905

NT CODE: NTMN06EA
COLOR CODE: 70
RLS CODE: 03
SER NUM: 0495E9

 

[DannyLee]

Well - that did't help (unfortunately). The one phone I've found that it does show on here on the floor is Rls Code 12. The one my agent is using is Rls Code 03 and it doesn't show.
Thanks for all your help though. Every little bit helps

 

[KCFLHRC]

You may need to download the latest firmware to the set to get it to work. If you are on 7.5 and haven't downloaded the latest firmware to the set then that is more than likely your issue.