M3904 Incoming Caller ID Issue 2

[napatamm]

I have a CS1000E rls 5.0 and am curious to know what to do about a specific M3904. This phone has an ACD on key 00 and the user's personal DN on key 01. Somehow, caller ID is not working on key 01 until the user answers the phone. This just started today - last week caller ID was showing before he answered the phone.

How do I fix this? I'm very new to Element Manager and Telephony Manager, but very willing to learn.

Thanks!

 

[GHTROUT]

The TN needs CLS TDD CNDA (Tandem Digit Display and Callers Name Display Allow)

And depending on the use, DNDD or DNDA (I prefer DNDD)

~~~
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[napatamm]

I don't see TDD under CLS, but I do see CNDA and DNDD. Here's a partial print from EM of the user's TN:

REQ: prt

TYPE: tnb

TN 4 0 4 3

DATE

PAGE

DES


DES GROVE
TN 004 0 04 03 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFD GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
OUSD OBPD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 2
PLEV 02
DANI NO
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7350 0 7453
SPV
01 SCR 8832 0 MARP
CPND
NAME C**** D***
XPLN 23
DISPLAY_FMT FIRST,LAST
02 SCR 7582 0 MARP
CPND
NAME C**** D***
XPLN 23
DISPLAY_FMT FIRST,LAST
03 MSB
04 NRD
05 DWC 7350
06 ACNT
07 OBV
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16 92402017
20 RGA
21 PRK
22 RNP
23 SCC 0027
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT

 

[GHTROUT]

TDD" means "Automatically display the caller information on all lines, before press line/lift handset"

"ADD" (What you have) means "Display the caller information on KEY 0 automatically, but require the user to press line/lift handset on KEY 1 and up before displaying call information"



~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[napatamm]

So if I change ADD to TDD will he lose caller ID on key 0?

 

[GHTROUT]

TDD" means "Automatically display the caller information on all lines, before press line/lift handset"

KEY 0 falls within "all lines"

Make it TDD - that's the fix.

~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[telebub]

You need to de-acquire the set in Symposium before making the change. Most folks will tell you to OUT and rebuild the set since it is an ACD set. Then re-acquire it. I have had good luck with de-acquiring the set, disabling the set, making my change, and then re-acquiring the set.

War Eagle!
Lions Baseball '09!

 

[napatamm]

Thanks to both of you! I'll let you know the results!