M3904 ACD Calls go to speaker

[atverre]

I've recently bought some M3904's to use in the callcenter.
We are using Symposium as our system. What I noticed was quite surprising. When a call is presented to the customer centre, the call goes straight to the speaker and not the headset. So they have to manually press the headset button to transfer it to headset. I've seen older posts on this forum suggesting that this could be a bug. Any ideas?

 

[johnpoole]

did you download the sets?

ld 32
fwvu x x x x to see the firmware version
fdli x x x x to download a single set..


for symposium deacquire the set first



john poole
bellsouth business
columbia,sc

 

[TAnselm]

Also make sure that the handset is not on the hookswitch.

 

[johnpoole]

? could the handset be plugged into the headset jack?

john poole
bellsouth business
columbia,sc

 

[jamie2]

Did you go into the Options on the telephone and set the "Default Call Path" to your headset?