M2250 Incoming calls

[forcetranquille]

Hello,

My customer has a M2250 console. It appears that the receptionist is not able to take more than one call.
If the lady is already on a call, the incoming calls are put in a queue with a message (I suppose this is the ROA block) but the console does not ring.
I de-activated the ROA by putting ROX in OPT but it's the same. Console does not ring.

Here is the config:
TN 013 0 00 13
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 013 0 00 14
ANUM 01
IADN
ALPD NO
SSU 0010
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 01
KEY 00 BVR
KEY 01 BIN
KEY 02 BKI
KEY 03 SSC 0010
KEY 04 EES
KEY 05 RFW
KEY 06 ADL 45774411
KEY 07 ADL *11052#
KEY 08 ADL
KEY 09 DCW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 3 NOV 2011


NACT ****
OVL000
>LD 21
PT1000

REQ: PRT
TYPE: ATT
TYPE ATT_DATA
CUST 0

TYPE ATT_DATA
CUST 00
OPT ABDD AHA BBIN BIXA BLA BOHA DNCA DRE
DNX DRE FACD IC1 ITG IDP XLF XBL
FKA MCTD NCD CUI MWUD LOD PSD RECA
REA EHS SLA SIAD THPD ATDA
ATDN 99
NCOS 0
CWUP YES
CWCL 4 10
CWTM 10 30
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAX
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
ADHT 0
AFNT 0
AFBT 0
IDBZ NO
PBUZ 02 10
ICI 00 LD0 RDI
ICI 01 LD1
ICI 02
ICI 03 DL0
ICI 04 INT
ICI 05 RLL
ICI 06 DF0
ICI 07 IAT
ICI 08 CFN
ICI 09 CFB
RICI 0 1 3

REQ: PRT
TYPE: LDN
TYPE LDN_DATA
CUST 0

TYPE LDN_DATA
CUST 00
OPT XLDN
DLDN NO
LDN0 4400
LDN1
LDN2
LDN3
LDN4
LDN5
ICI 00 LD0 RDI
ICI 01 LD1
ICI 02
ICI 03 DL0
ICI 04 INT
ICI 05 RLL
ICI 06 DF0
ICI 07 IAT
ICI 08 CFN
ICI 09 CFB

 

[GHTROUT]

If the Attendant see's the CW, or Calls Waiting indicator flash while they are already on a call, they do this:

[ul]
[li]Ask caller to hold[/li]
[li]Press hold button[/li]
[li]Press Release button[/li]
[li]Next loop key rings, and attendant can answer.[/li]
[/ul]

An attendant can juggle as many calls are there are Loop Keys.

CWBZ YES YES <- That tells me the console buzzes once when a call is waiting. So, they are getting an buzz when a second call comes in...guaranteed. They just don't know to "Hold, Release, Answer Next Call"

~~
Gene at www.GHTROUT.com