LWC Message Light 1

[5er]

I have a message light that wont go away.

We currently use Definity Audix but I have narrowed the problem down to LWC. I'm assuming someone accidentally placed a LWC message on this phone. Now here is the trick,

A. The light is on the agent ID and the agent ID is the DID. The station has a soft number. The agent logs in to the station and the DID is assigned there. OK, that said. I have tried to Clear AMW all XXXX to no avail. I tried putting a cov-msg-rt button on the phone and have the agent retreive her LWC message and delete it but she gets a Message Retreval denied message. I have given the agent console permissions and I have given the station system-wide retreval permissions also. Leave Word Calling Cancel a Message feature access code does not help either.

B. This is a remote site in Colorado and I am in Arizona. Some of the troubleshooting techniques I could usually use and put on my own phone wont work.

Any suggestions???

Dan

 

[sjforcum]

how about a busy & release station?

 

[kristiandg]

If you stat the station, it will tell you for sure, what activated the message lamp. Do a CLEAR AMW ALL xxxx (where xxxx is the station number).

That should clear it out.

Hope this helps...

Kris