Looking for info on different types of CMS reports

[SoDoTo]

Hi

I'm trying to find out the difference between these 2 historic VDN reports. All I was after was total calls received in a month

VDN Call Profile Monthy & VDN Skill Preference Monthly.

I expected the ACD + Conn call on the first to be the same as Inbound on the second but the first report shows 0 and the 2nd shows 243. Both reports show the same abandoned calls.

There are no skills assosciated with the call flow, vdn - vector - to extension (Don't ask why as I've never found out the reson for this way of workig here!)

Any help or pointers to CMS pdf describing report types appreciated.

Cheers

 

[Stinney]

If you do a search for "cms vdn profile report" at support.avaya.com you will find several listings for:

Avaya Call Management System Supervisor Release XX Reports

Find your release and it will help you with information regarding the reports.

Also search for: "avaya cms database items and calculations"

This document provides information on every data item, what it represents and all the calculations.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!