Long Distance Codes Required by Carrier 1

[jcallen03]

I have searched the forum on this issue with no real resolution. We have a customer that uses long distance codes through their PRI carrier. Call forwarding and twinning are not working because of the codes. While testing, I have tried to add a Y, a D, and commas after the number to be dialed along with the long distance code. With all of them, all I get is the tone to enter the long distance code. I tested them by creating a short code with the number to be dialed then dialing that short code from a phone. I tried add the Y, D, and commas in the ARS section with the same results. I tried each one separately. Also, I tried the Y with and without commas just for the heck of it.

The software is 7.0.23.

I am working with my distributor with no real progress.

Does anyone have other ideas on this?

 

[CarGoSki]

The Y character is the way to go with PRI and carrier auth codes.

 

[CarGoSki]

Post the ISDN traces of a failed call where you have used the Y character.

 

[jcallen03]

UNICODE-UTF8
enu
1198664724mS H323Evt: Recv: RegistrationRequest 172.16.100.66; Endpoints registered: 59; Endpoints in registration: 0
1198665212mS CMExtnEvt: : Recover Timer reason=CMTRWrapUp
1198665212mS CMExtnEvt: v=661 State, new=Idle old=PortRecoverDelay,0,0,Robin McGuire
1198665213mS CMExtnTx: v=5880, p1=0
CMVoiceMailStatus
Line: type=IPLine 250 Call: lid=0 id=-1 in=0
Called[ Msgs=8 Old=2 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000008] Type=Default Plan=Default
Display [ Msgs=8]
Timed: 07/12/11 10:44
1198665697mS H323Evt: Recv: RegistrationRequest 172.16.100.100; Endpoints registered: 59; Endpoints in registration: 0
1198666597mS PRN: 5784: Digit Pressed *
1198666599mS CMCallEvt: 0.26495.0 -1 BaseEP: NEW CMEndpoint f506aad8 TOTAL NOW=13 CALL_LIST=6
1198666599mS CMCallEvt: 0.26495.0 -1 Sales Office 1.-1: NEW CMExtnEndpoint f506aad8, Name=Sales Office 1, Extn=5784, Phys Extn=5784
1198666599mS CMCallEvt: CREATE CALL:7026 (f4eacb08)
1198666599mS CMCallEvt: 0.26496.0 -1 BaseEP: NEW CMEndpoint f5047ae0 TOTAL NOW=14 CALL_LIST=6
1198666601mS CMExtnEvt: Sales Office 1: CMExtnHandler::SetCurrent( id: 0->26495 )
1198666602mS CMExtnRx: v=5784, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[5784] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Sales Office 1
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Sales Office Phone1
IE CMIEFastStartInfoData (6)
1198666603mS CMCallEvt: 263.26495.0 7026 Sales Office 1.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
1198666603mS CMExtnEvt: v=620 State, new=Dialling old=Idle,0,0,Sales Office 1
1198666603mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=5784 dir=out complete=0 ses=0
1198666603mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
1198666604mS CMCallEvt: 263.26495.0 7026 Sales Office 1.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
1198666606mS CMExtnTx: v=5784, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
IE CMIEFastStartInfoData (6)
Timed: 07/12/11 10:44
1198666607mS CMExtnTx: v=5784, p1=8012
CMFacility
Line: type=IPLine 250 Call: lid=263 id=620 in=1
IE CMIEFastStartInfoData (6)
1198666607mS CMExtnTx: v=5784, p1=0
CMSetupAck
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
Timed: 07/12/11 10:44
1198666608mS CMExtnRx: v=5784, p1=0
CMInformation
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
Called[*] Type=Default (100) Reason=CMDRdirect Keypad[*]
1198666608mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: Setting Hard Timer 4000
1198666608mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: LOOKUP CALL ROUTE: type=100 called_party=* sub= calling=5784 dir=out complete=0 ses=0
1198666608mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: ADD TARGET (N): number=* type=100 depth=1 nobar=1 setorig=1 ses=0
1198666611mS CD: CALL: 263.26495.0 BState=Idle Cut=0 Music=0.0 Aend="Sales Office 1(5784)" (0.0) Bend="" [] (0.0) CalledNum=* () CallingNum=5784 (Sales Office 1) Internal=1 Time=12 AState=Dialling
1198666838mS H323Evt: Recv: RegistrationRequest 172.16.100.105; Endpoints registered: 59; Endpoints in registration: 0
1198666857mS H323Evt: Recv: RegistrationRequest 172.16.100.112; Endpoints registered: 59; Endpoints in registration: 0
1198666976mS RES: Wed 7/12/2011 10:44:40 FreeMem=60187152(2) CMMsg=11 (12) Buff=5200 959 999 7383 4 Links=28812
1198666976mS RES2: IP 500 V2 7.0(23) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=182 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1198667084mS PRN: 5784: Digit Pressed 6
1198667084mS CMExtnRx: v=5784, p1=0
CMInformation
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
Called[6] Type=Default (100) Reason=CMDRdirect Keypad[6]
1198667084mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: Setting Hard Timer 4000
1198667085mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: LOOKUP CALL ROUTE: type=100 called_party=*6 sub= calling=5784 dir=out complete=0 ses=0
1198667085mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: ADD TARGET (N): number=*6 type=100 depth=1 nobar=1 setorig=1 ses=0
1198667314mS PRN: 5784: Digit Pressed 0
1198667314mS CMExtnRx: v=5784, p1=0
CMInformation
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
Called[0] Type=Default (100) Reason=CMDRdirect Keypad[0]
1198667314mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: Setting Hard Timer 4000
1198667315mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: LOOKUP CALL ROUTE: type=100 called_party=*60 sub= calling=5784 dir=out complete=0 ses=0
1198667315mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: ADD TARGET (N): number=*60 type=100 depth=1 nobar=1 setorig=1 ses=0
1198667315mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: SYS SC: *60 3 sc=type=Dial3K1 code=*60, num=19204704730Y11 callinfop->sending_complete=0 secondary_dialtone=
1198667316mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
1198667316mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found
1198667316mS CMMap: a=2.1 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 7, total 32
1198667317mS CMCallEvt: 0.26497.0 -1 BaseEP: NEW CMEndpoint f4ff5488 TOTAL NOW=15 CALL_LIST=7
1198667317mS CMTARGET: ISDN BChannel 22: in-service check = 1
1198667318mS CMTARGET: ISDN BChannel 22: in-service check = 1
1198667319mS CMTARGET: DIAL LINE: 7026 GROUP = 0 SUCCESS = f4ff5488
1198667320mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: CancelTimer CMTCDelayedProcessing
1198667320mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: INITIAL TARGETING SUCCEEDED
1198667320mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: GetNoAnswerTimer:15
1198667320mS CMCallEvt: 0.26496.0 7026 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
1198667321mS CMCallEvt: 0.26497.0 7026 Q931 Trunk:6 CHAN=22: StateChange: END=T CMCSIdle->CMCSOffering
1198667322mS PRN: Setting configured voice gain for ch 22.
1198667322mS CMLineTx: v=6
CMSetup
Line: type=Q931Line 6 Call: lid=0 id=26497 in=0
Called[19204704730] Type=Unknown (0) Reason=CMDRdirect Calling[2623725784] Type=National Plan=ISDN
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=22
Timed: 07/12/11 10:44
Locale: enu
1198667323mS CD: CALL: 263.26495.0 BState=Idle Cut=0 Music=0.0 Aend="Sales Office 1(5784)" (0.0) Bend="Line 6" [Line 6] (0.0) CalledNum=*60 () CallingNum=5784 (Sales Office 1) Internal=0 Time=724 AState=Dialling
1198667326mS ISDNL3Evt: v=6 stacknum=6 State, new=Initiated, old=NullState id=26497
1198667327mS ISDNL3Tx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0062(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 90 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 96 .....
InformationElement = CallingPartyNumber
0000 6c 0c 21 80 32 36 32 33 37 32 35 37 38 34 l.!.2623725784
InformationElement = CalledPartyNumber
0000 70 0c 80 31 39 32 30 34 37 30 34 37 33 30 p..19204704730
1198667327mS ISDNL2Tx: v=6 peb=6
0000 00 01 24 98 08 02 00 62 05 04 03 90 90 a2 18 03 ..$....b........
0010 a9 83 96 6c 0c 21 80 32 36 32 33 37 32 35 37 38 ...l.!.262372578
0020 34 70 0c 80 31 39 32 30 34 37 30 34 37 33 30 4p..19204704730
1198667329mS ISDNL1Tx: v=6 peb=6
0000 00 01 24 98 08 02 00 62 05 04 03 90 90 a2 18 03 ..$....b........
0010 a9 83 96 6c 0c 21 80 32 36 32 33 37 32 35 37 38 ...l.!.262372578
0020 34 70 0c 80 31 39 32 30 34 37 30 34 37 33 30 4p..19204704730
1198667337mS ISDNL1Rx: v=6 peb=6
0000 00 01 01 26 ...&
1198667337mS ISDNL2Rx: v=6 peb=6
0000 00 01 01 26 ...&
1198667351mS ISDNL1Rx: v=6 peb=6
0000 02 01 98 26 08 02 80 62 02 18 03 a9 83 96 ...&...b......
1198667351mS ISDNL2Rx: v=6 peb=6
0000 02 01 98 26 08 02 80 62 02 18 03 a9 83 96 ...&...b......
1198667351mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0062(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 96 .....
1198667352mS ISDNL3Evt: v=6 stacknum=6 State, new=Proceeding, old=Initiated id=26497
1198667352mS ISDNL2Tx: v=6 peb=6
0000 02 01 01 9a ....
1198667352mS CMLineRx: v=6
CMProceeding
Line: type=Q931Line 6 Call: lid=0 id=26497 in=0
BChan: slot=0 chan=22
1198667353mS CMCallEvt: 0.26496.0 7026 TargetingEP: RequestEnd 0.26497.0 7026 Q931 Trunk:6 CHAN=22
1198667353mS CMTARGET: 263.26495.0 7026 Sales Office 1.0: CancelTimer CMTCNoAnswerTimeout
1198667353mS CMCallEvt: 0.26496.0 -1 BaseEP: DELETE CMEndpoint f5047ae0 TOTAL NOW=14 CALL_LIST=7
1198667354mS CMCallEvt: 0.26497.0 7026 Q931 Trunk:6 CHAN=22: StateChange: END=B CMCSOffering->CMCSAccept
1198667355mS CMCallEvt: 263.26495.0 7026 Sales Office 1.0: StateChange: END=A CMCSDialling->CMCSDialled
1198667355mS CMExtnEvt: v=620 State, new=Proceeding old=Dialling,0,0,Sales Office 1
1198667356mS CMExtnTx: v=5784, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=*60
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=7 class=CMDeviceISDNTrunk type=2 number=6 channel=22 rx_gain=32 tx_gain=32 ep_callid=26497 ipaddr=172.16.100.10 apps=8
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Timed: 07/12/11 10:44
1198667358mS CD: CALL: 263.26495.0 BState=Ringing Cut=3 Music=0.0 Aend="Sales Office 1(5784)" (0.0) Bend="Line 6" [Line 6] (3.55) CalledNum=19204704730 () CallingNum=5784 (Sales Office 1) Internal=0 Time=759 AState=Dialled
1198667359mS ISDNL1Tx: v=6 peb=6
0000 02 01 01 9a ....
1198667360mS CMMap: PCG::MapBChan pcp[596]b0r1 cp_b 0 other_cp_b 0 type CGTypeSimple
1198667360mS CMMap: PCGS CPReserveCodec for the other end (pcp[596]b0r1) true
1198667360mS CMMap: PCG::MapBChan pcp[138]b1r0 cp_b f589ac74 other_cp_b f5909108 type CGTypeSimple
1198667360mS CMMap: a=2.1 b=3.55 M1
1198667360mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[596]b0r1 Configure 2.1
1198667360mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[596]b0r1 ConnectIndication 2.1
1198667361mS CMMap: a=21.7 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 5, total 8
1198667361mS CMMap: a=21.7 b=1.255 T
1198667361mS CMMap: PCG::UnmapBChan pcp[138]b1r0 cp_b f589ac74 other_cp_b f5909108
1198667361mS CMMap: a=2.1 b=3.55 M0
1198667362mS CMMap: PCG::MapBChan pcp[138]b1r0 cp_b f589ac74 other_cp_b f590311c type CGTypeDTMF
1198667362mS CMMap: a=21.7 b=3.55 M2
1198667362mS CMMap: DTMF:layTones g T[547] 11
1198667362mS CMMap: Started playing tones, cp[138]b1r0 (from g G[546])
1198667363mS CMMap: cp[138]b1r0 SetOperGroup from g G[546] to g G[546] not executed, playing tones in progress 11
1198667643mS CMMap: PCG::UnmapBChan pcp[138]b1r0 cp_b f589ac74 other_cp_b f590311c
1198667643mS CMMap: a=21.7 b=3.55 M0
1198667643mS CMMap: a=21.7 b=0.0 T0
1198667643mS CMMap: a=21.7 b=0.0 DTMF::~DTMF freed CMRTTonegen resource busy 4, total 8
1198667644mS CMMap: PCGS CPReserveCodec for the other end (pcp[596]b0r1) true
1198667644mS CMMap: PCG::MapBChan pcp[138]b1r0 cp_b f589ac74 other_cp_b f5909108 type CGTypeSimple
1198667644mS CMMap: a=2.1 b=3.55 M1
1198667646mS CMMap: a=3.55 b=0.0 PCGS CPReserveCodec (pcp[596]b0r1) true
1198667646mS CMMap: a=3.55 b=0.0 PCGS CPReserveCodec (pcp[596]b0r1) true
1198667646mS CMMap: PCG::MapBChan pcp[596]b0r1 cp_b f5909108 other_cp_b f589ac74 type CGTypeSimple
1198667646mS CMMap: a=3.55 b=2.1 M1
1198667753mS ISDNL1Rx: v=6 peb=6
0000 02 01 9a 26 08 02 80 62 03 1e 02 81 88 ...&...b.....
1198667753mS ISDNL2Rx: v=6 peb=6
0000 02 01 9a 26 08 02 80 62 03 1e 02 81 88 ...&...b.....
1198667753mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0062(Local)
Message Type = Progress
InformationElement = PI
0000 1e 02 81 88 ....
1198667754mS ISDNL2Tx: v=6 peb=6
0000 02 01 01 9c ....
1198667754mS ISDNL1Tx: v=6 peb=6
0000 02 01 01 9c ....
1198667755mS CMLineRx: v=6
CMProgress
Line: type=Q931Line 6 Call: lid=0 id=26497 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPrivateNetLocalUser (1), pd=CMPDInbandPattern (8)
1198667755mS CMCallEvt: 0.26497.0 7026 Q931 Trunk:6 CHAN=22: StateChange: END=B CMCSAccept->CMCSRinging
1198667756mS CMCallEvt: 263.26495.0 7026 Sales Office 1.0: StateChange: END=A CMCSDialled->CMCSRingBack
1198667757mS CMExtnEvt: v=620 State, new=Alerting old=Proceeding,0,0,Sales Office 1
1198667758mS CMExtnTx: v=5784, p1=0
CMProgress
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPrivateNetLocalUser (1), pd=CMPDInbandPattern (8)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=*60
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=7 class=CMDeviceISDNTrunk type=2 number=6 channel=22 rx_gain=32 tx_gain=32 ep_callid=26497 ipaddr=172.16.100.10 apps=8
Timed: 07/12/11 10:44
1198667758mS CD: CALL: 263.26495.0 BState=Ringing Cut=3 Music=0.0 Aend="Sales Office 1(5784)" (0.0) Bend="Line 6" [Line 6] (3.55) CalledNum=19204704730 () CallingNum=5784 (Sales Office 1) Internal=0 Time=1159 AState=Ringing
1198667760mS CMMap: a=3.55 b=0.0 PCGS CPReserveCodec (pcp[596]b0r1) true
1198667760mS CMMap: a=3.55 b=0.0 PCGS CPReserveCodec (pcp[596]b0r1) true
1198667760mS CMMap: PCG::MapBChan pcp[596]b0r1 cp_b f5909108 other_cp_b f589ac74 type CGTypeSimple
1198667760mS CMMap: a=3.55 b=2.1 M1
1198668564mS H323Evt: Recv: RegistrationRequest 172.16.100.89; Endpoints registered: 59; Endpoints in registration: 0
1198668586mS H323Evt: Recv: RegistrationRequest 172.16.100.99; Endpoints registered: 59; Endpoints in registration: 0
1198668639mS H323Evt: RTP(50r): 172.16.100.10/49152 172.16.100.59/51606 CODEC=G729A8K(6) PKTSZ=20 RFC2833=off AGE=2026 SENT=50 (avg size=20) RECV=50 (avg size=20)
1198668735mS H323Evt: Recv: RegistrationRequest 172.16.100.70; Endpoints registered: 59; Endpoints in registration: 0
1198668934mS H323Evt: Recv: RegistrationRequest 172.16.100.110; Endpoints registered: 59; Endpoints in registration: 0
1198672976mS RES: Wed 7/12/2011 10:44:46 FreeMem=60187772(2) CMMsg=11 (12) Buff=5200 959 999 7382 4 Links=28804
1198672977mS RES2: IP 500 V2 7.0(23) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=179 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
1198673240mS H323Evt: Recv: RegistrationRequest 172.16.100.120; Endpoints registered: 59; Endpoints in registration: 0
1198673241mS H323Evt: Recv: RegistrationRequest 172.16.100.54; Endpoints registered: 59; Endpoints in registration: 0
1198673429mS CMExtnRxP: v=5975
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
1198673429mS CMExtnEvt: Receptionist: ProcessShortCode feature=GetSystemInfo id=
1198673429mS CMExtnTxP: v=5975
CMShortCode
Line: type=IPLine 250 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [7.0 (23)] Calling[00E007066064] Type=Default Plan=Default
Display [IP 500 V2]
Tag type=Text flags=0x1 [1,1,3,1,0,1,0.] [0x31 0x2c 0x31 0x2c 0x33 0x2c 0x31 0x2c 0x30 0x2c 0x31 0x2c 0x30 0x00 ]
Timed: 07/12/11 10:44
1198674881mS H323Evt: Recv: RegistrationRequest 172.16.100.68; Endpoints registered: 59; Endpoints in registration: 0
1198675299mS H323Evt: Recv: RegistrationRequest 172.16.100.103; Endpoints registered: 59; Endpoints in registration: 0
1198676059mS H323Evt: Recv: RegistrationRequest 172.16.100.87; Endpoints registered: 59; Endpoints in registration: 0

********** Warning: Logging to Screen Stopped **********

 

[CarGoSki]

Looks like it worked to me.

You are commanding to wait for call progress or call proceeding before pulsing dtmf 11
num=19204704730Y11


Call progress and call proceeding message on line 6
1198667329mS ISDNL1Tx: v=6 peb=6
0000 00 01 24 98 08 02 00 62 05 04 03 90 90 a2 18 03 ..$....b........
0010 a9 83 96 6c 0c 21 80 32 36 32 33 37 32 35 37 38 ...l.!.262372578
0020 34 70 0c 80 31 39 32 30 34 37 30 34 37 33 30 4p..19204704730
1198667351mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0062(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 96 .....
1198667352mS ISDNL3Evt: v=6 stacknum=6 State, new=Proceeding, old=Initiated id=26497


system readys to send dtmf via inband pulses
1198667356mS CMExtnTx: v=5784, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=263 id=26495 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=*60
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=7 class=CMDeviceISDNTrunk type=2 number=6 channel=22 rx_gain=32 tx_gain=32 ep_callid=26497 ipaddr=172.16.100.10 apps=8
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Timed: 07/12/11 10:44

Play digits 11
1198667362mS CMMap: DTMF:layTones g T[547] 11
1198667362mS CMMap: Started playing tones, cp[138]b1r0 (from g G[546])
1198667363mS CMMap: cp[138]b1r0 SetOperGroup from g G[546] to g G[546] not executed, playing tones in progress 11


call progress
1198667753mS ISDNL3Rx: v=6 peb=6
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0062(Local)
Message Type = Progress
InformationElement = PI
0000 1e 02 81 88

astate and bstate are ringing
1198667758mS CD: CALL: 263.26495.0 BState=Ringing Cut=3 Music=0.0 Aend="Sales Office 1(5784)" (0.0) Bend="Line 6" [Line 6] (3.55) CalledNum=19204704730 () CallingNum=5784 (Sales Office 1) Internal=0 Time=1159 AState=Ringing

 

[CarGoSki]

what did it sound like?

 

[jcallen03]

It sounds like the carrier tone on my end waiting for the long distance code. It goes for about 20 seconds before dropping. Within that 20 seconds, I could put in the ld code and the call would go though but I didn't enter the code on this trace.

 

[CarGoSki]

Who is your provider?
Is 262372578 a valid DID number on the PRI?

 

[CarGoSki]

I mean is this number a valid did> 9204704730

 

[jcallen03]

The 920 number is an example of a number we want to forward to. It is a cell phone.

TW Telecom is the provider.

Thanks for breaking down that trace. Very informative for future reference.

 

[CarGoSki]

A lot of providers require that you validate the call by entering a valid DID number in the string.

Try building a new SC to test.

Try Dialed Number + S + Valid DID number + Y + 11

 

[CarGoSki]

Don't see a q931 Connect or Connect Acknowledge messages.
The call appears to stall after the Progress message. Makes sense since you say you hear the account code tone.

The PI indicator appears to be waiting for entry. Definitely not working correctly.

 

[othammo]

Create a S/C & make sure you enter in Feature: Dial Direct.

Code: *77
Feature: Dial Direct
Tel.#: 915555551234Y,1234

In the Users - Mobility: Twinned Mobile Number: *77

Or

To call forward a number use the short code.

 

[CarGoSki]

I haven't heard about needing to use dial direct.

 

[Yaze]

Did you get this solved ? I have the exact same problem !

Yaze.
Chaos, Panic and Disorder, my work here is done.

 

[Yaze]

Well, not exactly the same but same issue...

Long distance on a fax machine on a pri with carrier codes,

User SC for Fax
N N 52

ARS 52 for Fax

1N; 1NY1234 Dial3K1 0
0N; 0NY1234 Dial3k1 0


where 1234 is carrier code for LD, tried Y, comas, more comas, A LOT of comas, to no user, no post dialing is done on the PRI...



Yaze.
Chaos, Panic and Disorder, my work here is done.

 

[jcallen03]

Never got resolved. The customer just got the codes removed. Not the ideal solution but there was no other choice.