Long Distance Avoidance, Multiple ACD Sites

[eholen]

I have seven Definity ACDs and I want to implement some long distance cost avoidance programming. Specifically, when I user dials a long distance number that is actually local to one of the other ACDs, I want the call to route over long distance between sites (cheaper rates) and out a local trunk at the far-end site. The long distance rate between our sites is half the cost when compared with the long distance rate from a site to the customer. The ACDs are all at release 11, and all of our trunks are ISDN-PRI. I do not have TIE lines between the ACDs. All of the sites use 4-digit dialing between each other. The UDP, AAR, and route patterns add the missing digits before routing the call. I have read through the documentation on nodes, locations, etc, and I am still lost. We have the following options (yes) on the customer parameters screen: DCS (Basic), DCS Call Coverage, DCS with Rerouting, and Multiple Locations. Thank you for your help.

 

[avayaman]

Without tie lines I don't think you can do this the way you want, if I understand you correctly. I gather you want to route a call to a far end local number via the switch at the far end. Without tie lines, all your UDP is doing is dialing the local DID at the far end for you. The call is still taking the PSTN & any calls to a local number at that far end will do likewise. I understand you are probably getting a preferential rate on calls to specific numbers (namely the did group) at the far end. The only way around this would be to set up a number at the far end that is X-ported to 9, which will give you local dialtone. You could then dial the local number. This opens you up to toll fraud. You could get around it by setting up a remote access number at the far end which would return local dialtone from the far end, then dial the local number. This can be set up with a security code & the calls can be restricted to local only, to avoid toll fraud. If you don't know how to do that, I can help you out.

Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
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