Logout issues with 9608 Handsets

[Caps007]

I have an Avaya IP500 v2 (9.1.8)with Avaya PoE switches and 40+ 9608 handsets.

they have an extn logout button programmed on the handset with a login code and force login checkbox ticked on the user programming.

the client has a logout issue that only seems to be affecting certain users. This time we have an issue between ext 2714 and 2745. 2714 logged out of Handset A and next day 2745 logged into Handset A. 2714 then logged into Handset B and got message Extension in Use. Hit Continue which restarted Handset A and then the User 2745 appeared on Handset B. Handset A then powered up with User 2714 logged in. i.e. the user profiles swapped handsets even though those profiles had not been logged into those handsets.

I could replicate the issue by logging in user 2745 on Handset A first and then logging in user 2714 on Handset B. However, if I logged in user 2714 on Handset B first and then 2745 on Handset A then there was no issue.

I was not able to replicate the issue with another set of numbers

im not sure what filters need to be checked in SysMonitor..

 

[amriddle01]

You are logging extns off and not the users, you are doing it wrong. Also make the base extns different to the users extns that log in over the top

 

[IPGuru]

as per Amriddle
the users having the problem are ed-registering there handset using the logout option from the Avaya Menu key not pressing the extn logout key

Although these have the same name (Log out) they are 2 different functions & would have been helpful if Avaya had given then different names which is why I always describe it as registering/ed-registering the handset.


Do things on the cheap & it will cost you dear

 

[Caps007]

Thanks for the response guys.

the users have an extn log out button programmed. so you are suggesting that users should press Feature - Phone User - Logout??

if the original problem wasnt confusing enough

 

[amriddle01]

That or dial *36, that hot desks them around, what they are doing is logging the handset base extn off and stealing it from each other

 

[intrigrant]

To be more precise : the users unregister the phone instead of logging off.
It is the same as on a PC : You either logoff or switch off the PC

 

[Caps007]

ok i'll change the Extn log out button to dial *36.

i was always taught to keep extension numbers the same as user numbers. should i make these different?

cheers for the help lads, mucho obligio!!

 

[janni78]

If you use hot-desking it makes more sense not to have base extensions the same since users are not tied to a specific phone.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

I find it easier for troubleshooting having then not matched, but either works really