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Logging off users from VMPro shortcode
- Thread starter burdenuk
- Start date
Craig,
You can program a button for extn logout and have a shortcode login such as *45*N# for code and N for telephone number. an example would be *45*1234*2222: the *2222 being the access code under telephony supervisor settings. or just have a logout short code instead of button like *45. Either way if the extension is called it will go to that users vmail but the phone will not ring.
Hope this helped
Brian
You can program a button for extn logout and have a shortcode login such as *45*N# for code and N for telephone number. an example would be *45*1234*2222: the *2222 being the access code under telephony supervisor settings. or just have a logout short code instead of button like *45. Either way if the extension is called it will go to that users vmail but the phone will not ring.
Hope this helped
Brian
amriddle01
Programmer
Doesn't matter, because you can't unfortunately 
ACS - IP Office Implement
"What the Crocodile Hat....was that?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
You mean turning voicemail of ?
Just dial *19
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Just dial *19
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
amriddle01
Programmer
I thought he wanted to Log them off i.e agent or hotdesk
ACS - IP Office Implement
"What the Crocodile Hat....was that?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
- Thread starter
- #7
Hi all, thanks for your replies...
Yes I was trying to find a way to log off agents using VMPro. The reason was that I wanted to do a set of actions before the log off.
E.g. I want them to be able to dial one short code and it changes their absent status, puts them on DND and then logs them off
I can do all the other actions but couldn't find a way to do the last bit. Thought it might be possible by transfering to a shortcode but it doesnt seem to work...
If you can think of another way of acheiving the same thing it would be appreciated!
Out of interest I have got it working on digital phones using abbreviated dial and putting the shortcodes in one after the other but can't find a way to do with analogue phones.
Thanks again,
Craig
Yes I was trying to find a way to log off agents using VMPro. The reason was that I wanted to do a set of actions before the log off.
E.g. I want them to be able to dial one short code and it changes their absent status, puts them on DND and then logs them off
I can do all the other actions but couldn't find a way to do the last bit. Thought it might be possible by transfering to a shortcode but it doesnt seem to work...
If you can think of another way of acheiving the same thing it would be appreciated!
Out of interest I have got it working on digital phones using abbreviated dial and putting the shortcodes in one after the other but can't find a way to do with analogue phones.
Thanks again,
Craig
You could set the "agent's status on no answer" if they are in a group.
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Status