Locked out of Manager

[94astro]

Hello All,

I'm trying to remotely log into Manager (I temporarily port forward to log in remotely), but am getting a message "Failed to Login to IP Office - Cause (Locked - Account Idle)". I looked in the knowledge base but couldn't find a good answer. Do I have to log in to security settings to reset the account?

 

[amriddle01]

Yes, wouldn't be very secure if you didn't

 

[94astro]

Thanks, that's gonna be bad because my security credentials aren't working for some reason. Might have to go onsite and see what I can do from there.

 

[tlpeter]

When you are onsite you can use a serial cable and use AT-SECURITYRESETALL
Then you can reset the security settings.

BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

Once you have regained access it may be a good time to gibe the system a thorough security Audit & make sure it is not publicly accessible.

I would not be surprised to find that a friendly hacker has changed your passwords

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[94astro]

Thanks, will be going onsite today. Don't know how they changed the security password. I changed the user and password for security settings using complex pw's.

 

[94astro]

Yup, a hacker must have changed the pw's. Had to go on site and reset with serial cable. Fun stuff.