Lines to sets ratio

[joshesch]

I have a customer who wants to know how many lines they should have. Short of doing a traffic study, does anyone have a formula to figure that out?

I would appreciate the help.

 

[senk1s]

the ratio depends on the traffic that the customer is expecting on the switch

Call centers as close to 1:1, sometimes more trunks than agents when the calls are queued

Office environment varies from 1:10 (large offices) to 1:2 in small offices

 

[nortelnorstar]

there is no rule of thumb... depends on their business and how they conduct business. heavy phone use 1:1, very light phone use 10:1

questions to ask: what type of business?
how do they communicate most... phone, email, fax?
currently how often are all lines busy?

Marv

http://www.telemarv.ca