Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Line Assignment Options

Status
Not open for further replies.
PCGC

PCGC

Technical User
Jul 22, 2013
6
CA
Hi,
How do I get a phone set for one of our lines (our fax line) to appear only (not ring)? I have set the extension to appear only, as per the options, but it still rings.
 
Sort by date Sort by votes
Thanks. That is what I have been doing but for some reason the incoming faxes still ring. I wondered if there may be something I am not knowledgeable enough about with the line used for our faxes.
 
Upvote 0 Downvote
Check the prime set setting for the line, if it has a set assigned it will still ring that set, set it to none.


Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
Upvote 0 Downvote
Only based on the DRT timer setting will the prime set ring.
DRT by default is 4 rings (3 old systems)
Prime set by default is the lowest DN on the system (i.e. reception phone usually)

If this is the case bumping the timer would help but telling the fax to answer sooner than later works best, no need for a fax to ring 10 times......suggest programming your fax to answer at 2 rings so it can at least capture caller id if your have.
Changing DRT is system wide.

Also are you sure you are programming the correct line?



=----(((((((((()----=
curlycord

small-logo-sig.png

Toronto Canada
 
Upvote 0 Downvote
Besides DRT, there are other reasons why calls would ring at the prime set.

Let's say the fax machine is connected directly to the line (and doesn't go through the KSU and an ATA). If the line is programmed to Appear Only on one phone and that phone happens to be the prime set for the line, incoming calls on that line will ring at the prime set. If it is the case, you should see "Line000 to prime" on the display of the ringing phone.
 
Upvote 0 Downvote
That does not make sense or I am not reading correct.

A prime set is a backup set for a line that was not answered.
The backup set should ring based on the DRT settings.

Only exception would be maybe if the Line is set to Auto Answer?











=----(((((((((()----=
curlycord

small-logo-sig.png

Toronto Canada
 
Upvote 0 Downvote
If a line has no set assigned to ring, the prime set will ring immediately, regardless of the DRT timer. Setting the line prime to none will stop it from ringing.

Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990
 
Upvote 0 Downvote
Thanks for all your input. I will do some more looking into prime set and lines.
 
Upvote 0 Downvote
An update - I set the line to 'none' for a prime and it solved the issue, just like you said. Thanks, everyone, for your input. Problem solved.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

telephonesteve
  • Locked
  • Question Question
Line Redirection - Different lines redirected to different numbers?
Replies
2
Views
653
telephonesteve
telephonesteve
T
  • Locked
  • Question Question
More lines into Norstar system
Replies
15
Views
1K
curlycord
curlycord
Mike CVT
  • Locked
  • Question Question
What does DRT Line031 or Line032 mean?
Replies
2
Views
653
Mike CVT
Mike CVT
ShowmenHeather
  • Locked
  • Question Question
Programming ring tones by line
Replies
6
Views
727
curlycord
curlycord
chay1
  • Locked
  • Question Question
Nortel CICS Line card
Replies
9
Views
616
chay1
chay1

Part and Inventory Search

Sponsor

Back
Top