Limit to #s used on softphones 5

[robspwing]

Hi all,

Thanks in advance. We are running the Avaya IP 500, with IP Office Manager Version 6.2(14) if that helps.

Some of my users are running the IP Softphone (IP Office Phone Manager PC Softphone Ver 4.2.19)

We have the issue when one of our users will call another company that has several options on there auto attendant menu, after about 8-9 digits the softphone will not let us put in additional #'s. Is there a limit or somewhere that I can change this setting?

 

[Westi]

do you have a shortcode with that amount of x's in it? If I try to dial after I connect from my softconsole it doesn't do anything.
I use an analog line though it might be different with a PRI or SIP line, which one do you use?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

LOL, you won't get a * now Westi..

___________________________________________
It works! Now if only I could remember what I did...
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[robspwing]

Westi,

I did not see anything like that in the shortcodes.
We have a PRI.

 

[TomMills]

If I try to dial after I connect from my softconsole it doesn't do anything."


try here westi

http://www1.avaya.co.uk/bp_loc/default.html

0118999 88199 9119725..3

 

[robspwing]

Westi,

Our problem is when we call a place that has a menu with a lot of options and by the time we press 1 for this and press 2 for that, the system will not let us choose any more options after the 8th or 9th option

 

[Westi]

outch Tom I should not have said that about Arsenal I guess ;-)
It seems I put on the pants to tight this morning and can't think.
Bas1234 and TomMills What am I missing?
I know it is something stupid, and I went through the Product description and the manual for softconsole and it doesn't look good for me as I can't find even the feature of dialing after the call is connected.
robspwing how do you dial after the call is connected, with the dialpad?
have mercy with me I run on a couple of hours of sleep from last night.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[robspwing]

they are using the # keys on the keyboard

 

[Bas1234]

In SoftConsole you cannot dial DTMF, you'll need to do it on the phone.
He uses SoftPhone

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Westi]

OK now I feel even more stupid bas1234

now that we have established that you are using softphone which is a different animal I will better give that to other people for today and go to bed.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TomMills]

westi i do love my gooners!

rob are you using the dialpad?

0118999 88199 9119725..3

 

[robspwing]

TomMills,

The user is using the #s on their keyboard.

 

[TomMills]

gimme ten minutes ill have a play with it.

0118999 88199 9119725..3

 

[TomMills]

im using 4.2.22 and i just send at least 36 different key presses without it stopping me?

0118999 88199 9119725..3

 

[robspwing]

We are using the 4.2.19, maybe that is the problem

 

[TomMills]

could try upgrading

i have an auto attendant set up here that i use for testing.

i dialed into it and just kept hitting the number pad randomly. went through options 1 -9 at least four times each. never timed out on me.

what happens with yours? does it just stop sending the dtmf tones out?

0118999 88199 9119725..3

 

[amriddle01]

Tom, you must be bored, that's all I can say

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

Tom
good stuff, I tried too but someone took my USB headset and didn't return it so mine doesn't work.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TomMills]

lol. bored indeed. we did an install on sunday and yesterday (all 16XX i might add. which was.... different.)
so i had today booked free to trouble shoot and make changes etc etc. they havent called yet. we are just that good

westi i just used my ipod earphones and the mic built into my laptop.

0118999 88199 9119725..3

 

[robspwing]

Tom Mills,

How is the quality of your softphone as regards to people hearing you and do you have any choppy sounds on the softphone?

We have 5 softphone users and a couple of the users are in house(at the company) and they are complaining about the sound quality of the softphone and they complain that the people on the other end cannot hear them since it is choppy.