Light MWI on multiple ACD phones 1

[jebloome]

I currently have an OPT81c 25.4 using CP 1.07 and Symposium 5.0. One of our clients would like to be able to give a caller the option to go to voicemail in the events all ACD agents are busy or not signed in. Is there anyway on an ACD phone (type 3905) to put the same DN and light the MWI on all of the phones simultaneously? The client would like for the FIRST available agent to go into the voicemail and retrieve the messages. I hope that makes sense.

 

[bigindian65]

well, you can have a lot? Mermail or call pilot?

Mato' Was'aka

 

[jebloome]

Using Call Pilot 1.07

 

[RyanEOD]

using CP 1.07

Pretty sure that means Call Pilot Mato'

 

[bigindian65]

gee thanks.

Mato' Was'aka

 

[bigindian65]

my system shows 8 mwi dns.

Mato' Was'aka

 

[jebloome]

On my CP 5.0 connected to my other Nortel PBX (we have upgraded the one in question yet) i have the option for 8 mwi dns. on version 1.07, i have the option for 8 extension but only one MWI extension. can i put the same MCN DN on each ACD phone as the MWI extension to light the light on all of the phones at the same time?

 

[yyrkroon]

built a mailbox in cp, mb = mcn
on each 3905 set, create a xmwk key and change cls to lmpx

key x xmwk xxxx yyyy where xxxx is the cp vm dn and yyyy is the mcn/mb number

 

[jebloome]

thanks yyrkroon. i really appreciate the info. i will give it a try on monday and let everyone know how it went.