Licensed Logon Limit

[KAlfred]

We have 2 Citrix Metaframe XP servers with Feature Release 2 / SP2. They are running on Windows 2000 Server with SP3. The problem we have is that users are randomly not able to connect. They receive the message that states, "the system has reached it's licensed logon limit". We have plenty of TS Cals, Citrix Cals, and Server CALs. When the user receives this message, they can retry connecting and are able to connect usually on the first retry, but sometimes it takes a few tries. Meanwhile, nothing has changed as far as users logging off or licensing. I've already spoken with Citrix Customer Care licensing support about this and they escalated it to Tech Support. Without having to shell out the "big bucks" to Citrix, does anyone else have somethings to try? Thanks in advance for your help.

 

[Jontmke]

When the user gets this message, what does the management console say aboout licenses? Does it show all of them in use? If so, could it be phantom sessions? Are disconnected sessions still showing in the console? Maybe, you need to look at how and when your disconnected sessions get reset.

JON

 

[KAlfred]

I will have to look to see what the management console shows about licenses. Where do I go to configure the disconnected session reset time?

 

[Jontmke]

On the Citrix toolbar the Icon with the Hammer is the client connection configuration settings. Double click on ica-tcp, then advanced. These are global settings for all the connections. If you want you can do this individually for each published app. It usually is preferrable to do it per app. In our case we have some connections that we do not want to have them reset after disconnection, while others we absolutely do.

Hope this helps.

JON

 

[KAlfred]

After reviewing the licenses, they all look fine. I checked them on both servers and there are plenty available. I don't think that the timeout on the disconnected sessions is a problem since when this problem occurs there are no disconnected sessions that show up in the management console. Any more ideas?

 

[Jontmke]

Maybe it is the load balancing? Even though that message does not sound like it. For the app or desktop they are connecting to, are they load balanced between the 2 servers? Maybe one of them has hit that limit and they are not falling over to the other server? Does one server have a lot of connections and the other very few?

JON

 

[KAlfred]

They are connecting to a published desktop. There are no limits set for this application. Both servers stay very balanced.

 

[Jontmke]

Very strange. Sorry, ran out of ideas. Unless, it is a domain user issue? Again, I doubt that too.

JON

 

[KAlfred]

I'm going to delete and recreate the ica connector to see if that will help. I read somewhere on Tek-Tips that these can become corrupt.

 

[netadminTO]

You can try this - I've done before and was successful when I had a problem with TS licensing.

Delete the MSLicensing entries in the registry (HKEY_LOCAL_MACHINE/SOFTWARE/MICROSOFT/MSLicensing)under HardwareID and Store and reconnect.....see if you can access again. Backup your registry first!

 

[Jontmke]

I would have suggested that, but you had stated you have enough TS licenses. That fix is for the TS license issue of Win98 not having one built in.

JON